subject: On what basis can buy luxury goods in China mainland can not retreat? [print this page] On what basis can buy luxury goods in China mainland can not retreat?
On what basis can not buy luxury retreat
January 23, Ms. Sun, a mall in the Hexi District, priced 3,600 yuan to buy a pair of men's shoes, shoes to wear in less than two weeks there is a problem, a leather shoe uppers from the drum. Ms. Sun to find sales staff, hoping to replace a pair of leather shoes, but the other party told her products have quality problems before they can change their shoes back to the Italian headquarters to identify, Cheng Xu was very complicated, customers have to wait Zhangshi Jian Ye Bu well established. Ms. Sun to find shopping malls, but shopping for luxury goods is that they are unable to manage after-sales issues.
Sales staff told reporters, according to company policy, goods sold Yigai warned in this article was written for the sale of small ticket goods. The mall is to say, the luxury brand's sale to operate independently, they have no say.
February 17 afternoon, also the quality of leather shoes from the drum identification, through consultation, shopping for the time being refunded the full amount for the Miss Sun. International brands also deserve our blind worship of it?
Service:
Top brands I never wrong?
In the Hexi District, a shopping arcade, a world-class brand leather goods store filled with different styles of packages. When a reporter asked about the possibility to enjoy the "three guarantees", the sales lady said: "We can not return the goods." The salesman explained that this is the top brand, quality problems will not arise.
Three packs of special provisions on luxury goods, most brands are only for refundable within 7 days of stress, and various shopping malls to say basically the same. Shopping malls, said sales of these brands will have a small ticket "can not be returned within 7 days of" prompt, the terms are self-customization. Shopping for these big brands only provide the undertakings, property fees collected on time, in fact, tenancy, no supervision and management rights.
Related statement:
There is no "three guarantees" that violates the laws and regulations
Journalists in the survey found that some major brands are also warned in apparel or just for no rebate. Shopping is only providing a venue, regardless of after-sale disputes.
For this, journalists and consumer complaints and reports, Centre for Trade and Industry Bureau to contact a staff member said that luxury goods are also, should follow the "Consumer Protection Act" to conduct business, consumers purchased luxury goods appear quality problems, businesses should be returned in accordance with relevant regulations, can not be refused luxury returned.
Consumers Association, a staff surnamed Zhang said, consumers buy goods entitled to "get rid of law" to protect, luxury goods are commodities, "The People's Republic of China Consumer Protection Law" stipulates that consumption needs of consumers purchasing and using commodities or receiving services, their rights and interests protected by this law; operators to provide consumers with the production and sale of goods or services, shall comply with this law.
