subject: Five Tips On How To Minimize Renovation Effects On Guests [print this page] Five Tips On How To Minimize Renovation Effects On Guests
Once every five to seven years or so, you will need to renovate your hotel. Renovation may bring in more customers in the long run but while it is happening, it is often a challenge to manage. You need to balance the need to finish the project ASAP but at the same time, minimize disruptive activities for guests.
1. Plan to have an interim path to shield guests from construction views
Spiking iron rods and cranes can easily turn off a guest, especially if he is there for the amazing view your hotel offers. Plan to cover up the mess that a construction project will bring by building high, wooden walls to shield the details from the guests. Let them know when the project will be over by stating the target completion date on the temporary walls.
2. Be mindful of the noise levels of construction activities
It is best to have the construction activities during daytime, when most of your guests are probably having fun by the pool or are eating outside the hotel's area. Keep the construction noise to a minimum during night since this is when peace and quiet is most appreciated. If you are doing a round the clock project, then maybe activities that do not require massive machines can be left for the night to minimize construction noise.
3. Offer discounts during the renovation time
Offer discounts for the guests that are staying with you during the renovation process. You can give lunch vouchers with every booking or a 10% discount for rooms booked. This will make it a bit more acceptable to the guests that they are bound to experience some construction activity while staying with you.
4. Create a separate entrance and exit for suppliers
You must create a separate entrance and exit path for your suppliers. It is an absolute no-no to see bags of cement going through the hotel lobby. This must be done regardless of the scale of your renovation project.
5. Let the guests know that a renovation will take place
The best way to prepare your guests for the renovation activities is to let them know that it is on going. After all, it is still their choice whether they still want to stay in your hotel even if you are in the middle of creating something new for their future stay.
Plan to do the renovation in phases so that you do not need to shut down the hotel while doing it. Mark paths accordingly if they will be temporarily closed to the public due to the project. Learn how you can make the most cost effective decisions not only for your renovations. Improve your business process and take the necessary right steps with the help of a hotel management software today. Maximize sales by strengthening your online presence. Check out the best online booking engines that are perfect for your business!
