subject: A focus of controversy: whether the replacement parts under warranty charges - warranty, accessories [print this page] A focus of controversy: whether the replacement parts under warranty charges - warranty, accessories
"Clearly not out of the car security, replacing a parts distributor to charge Why?" Recently, the newspaper received many phone consumers, conducted on the vehicle during the warranty period Service Many problems encountered when questioned. Press survey found that the maintenance of the current controversy focused on vehicle air conditioning, batteries, light bulbs, wiper and gearbox. Why then these parts will meet warranty hard? In this regard, this newspaper had some understanding.
Controversy Focus: battery Controversy Index: Consumer Ms. Wu has made representations to the 4S shop, because the vehicles of the 9000 km loss occurs when the battery power situation, Ms. Wu is a battery of quality problems that the dealers should have warranty, can not guarantee 4S shops Battery Accessories refused compensation. The two sides entered a long period of confrontation this.
's Investigation found that a similar controversy in many battery dealers often occur, especially with the popularity of car electronic products, the controversy triggered by the battery gradually increased. However, since the relevant maintenance manuals developed rather ambiguous, causing dealers and consumers if this is a dispute, they can not come up with convincing evidence to testify. Access to a number of mainstream journalists vehicle repair and maintenance manuals, the warranty on the battery were not mentioned. For example, in Changan Ford's maintenance manual "limited repair warranty" clause, the "do not warranty the zone" and did not find battery. Therefore, many owners once the vehicle battery problems, which occurred in such circumstances can not start the vehicle, they immediately blame 4S shop that vehicle quality problems.
But in fact most of the dealer's warranty on the battery time has clear provisions, but most of this time are: six months. Of course, this time is not absolute. Most dealers vehicle battery in the event of loss of electricity, the first is to check whether the electrical equipment installed inside the car than the standard vehicle load, vehicle electrical equipment if excessive, it can be judged that the battery had basically put the losses caused by electricity. This store is not warranty 4S, which is precisely what the main reason most consumers battery failure.
Controversial focus: Air Conditioning Controversy Index: Zhang weather grew hot ready to open the car air-conditioning, but found no refrigeration air conditioning, 4S shop inspection found that failure was due to leakage caused by air conditioning ducts. To this end, Mr. Chang that the vehicle is still within warranty, the warranty should be given to air conditioning problems. But this is not recognized 4S shop.
4S stores said that in the post-test disassembly air conditioning can be easily identify what the causes of damage, if it is determined by the collision of air conditioning in the absence of failure under such circumstances, 4S stores will certainly give warranty. However, most of 4S stores also believes that if the air quality problem should be in use in the first year there, can not use the 1 year recurrence of quality problems lead to failure.
Dealer pointed out that the show car and stock car air-conditioning more prone to failure, because they do not use a long time, one of the air conditioning ducts and other aging problems may occur, causing consumers to buy air-conditioning exception occurred shortly after.
