subject: A fee deduction across both hours Tianyi 3G accused will be "automatically" on-line - Tian [print this page] A fee deduction across both hours Tianyi 3G accused will be "automatically" on-line - Tian
Hua Fei online record time on the list Called "high price" of Internet access fees
Peninsula News Network March 30, "I Mobile 'Automatic' time online, Internet, scary high up in the month of net charge has reached 624 yuan, the most exasperating is that I go through to stop the Internet business, but there are still Internet access fees! "In recent days, who lives in Qingdao, Mr. Jiang told reporters reflect their own customized packages of telecommunications Tianyi major problems with 3G Internet access, often subjected to" unwarranted "charges.
Highest net charge 622 yuan in January, every two hours, "automatic" the last network
3 14 o'clock the afternoon of 29th, Mr. Jiang with a list of Roll Huafei, had come to the newspaper. Let's talk about his "experience", Mr. Jiang is a belly of fire: "I opened in September 2009 Tianyi 289 yuan package, including the Internet 16 hours of 3G services, but since the process, the optical Internet access fees, 10 150 months, in November closed without charges, in December 315, January 622 yuan, 354 yuan in February, March till now 14 per hour. my Internet access fees on climbing, even in January reached a staggering net charge 622 yuan. "
Careful Mr. Jiang found that Huafei list where there are many questionable, "look at my online time, in the same day the timing will appear in regular landing, say, 1:07, 3 points, 08 points, 5:08, 7:09, 11:09, 13:09, 15:09 ... the basic landing every two hours once a flat and all these months, the timing of this law Internet, regular deductions, telecom said it was caused by my man, I would like to ask telecom companies, who continuously for several months, nothing else to do, set the alarm clock day and night to keep the Internet? "
Mr. Jiang doubt there are significant work of the telecommunications business loopholes on the Internet according to print a list of "28, I stopped to re-run business, but today I went to find telecom business office, Internet access costs are still there!" Jiang Mr. telecommunications charges serious question, "I phone telecommunications staff, front desk and they said to me back off, and did not notice the background, the background did not know had been closed. I have explicitly told the 28-day telecommunications staff, disabled All 3G Internet access business, whether or business packages are out. "
Qingdao, China Telecom Customer Service: It is caused by customer's online behavior
3 30 12 30 minutes, accompanied by Mr. Jiang's arrival in China Telecom Yan'an San Road business hall, suspended operations for network charges may still say, China Telecom, Ms. Jing explained: "We background see, March 28 at noon, Mr. Jiang is closed EVDO and WIFI services, did not shut down all the Internet business, that Mr. Jiang can still access through the common mode. "
In addition, the list for the Internet Communicate Location column, why some marked as Qingdao, some marked in Jinan, but some simply did not mark, customer service, said Ms. Jing print some communication sites may not come out, this is the background for technical reasons, she can not explain.
Qingdao China Telecom head of customer complaints, Ms. Jing told the reporter: "But the customers do online, we investigated the background from the engine room and, without traffic, access fees would not arise, as it Mr. timing deductions bit, I think he's surfing habits, he's like that time on the Internet. "When asked if there will be loopholes back-end technology, Ms. Jing a veto, saying the employees are not caused by human action of.
China Telecom Shandong Service: suspected Mobile Software Problem
Reporters on March 29 at 17:00 links to comprehensive customer service department of China Telecom Shandong Wang, "customer complaint phone call, if not, we service related business with the Office in Qingdao to get in touch. This matter, we will investigate the reasons, if indeed we back technical or operational errors, will be seriously dealt with. 315 this year, also exposed, and now the market has a similar computer hackers, virus software, will be occasional dial-up, and then generate traffic and Internet access charges, and the user handset factory settings which may have built-in software, once activated, it automatically dial. "
Redo it because the system can determine the software
"About last October, China Telecom, Fuzhou Road, I go through a pre-existing business hall 3680 prognosis, send mobile campaign, mobile phone is their telecommunications sold me, even if a problem is their reason, then what customers pay the bill? "suspected by the phone software, Mr. Jiang was at 14 o'clock on the the 30th to Samsung after-sales service stations, Renmin Road, on the phone was detected and technicians to set it clear that there is no question, as to whether the phone poisoning and technical staff that customers have never automatic deductions for poisoning, they can not explain why, only brush machine, redo the system. As the mobile phone has a lot of important phone numbers and text messages, Mr. Jiang to take home the data backup, tomorrow Brush.
The next step on the progress of events, networks will continue to focus on the peninsula.
