subject: Towing Tales: The Benefit of Good Customer Service [print this page] Towing Tales: The Benefit of Good Customer Service
Most drivers have had that moment of desperation when their car completely overheats and shuts down leaving the driver stranded. This phenomenon is pretty much every driver's worst fear, as it usually leaves us in a really uncomfortable position where we have to wait for someone to come rescue us. In a lot of cases, it can be a complicated process even locating a facility willing to tow, and then another to help service the car. This is not the case in Bellevue, Nebraska! Yeck's Auto Repair believes that towing in Bellevue is a fundamental part of offering quality customer service.
According to Yeck's Auto Repair's website, the owners recognized early that in order to be "truly be a one-stop, total car care facility, we had to be able to take care of all of our client's needs, including 24 hour towing and emergency road service." Their company is willing to do both the basic towing services and the more comprehensive road assistance (this might include jump starts and tire changes for instance). They offer two different types of towing styles: wheel lift and flat-bed. Wheel lift involves using a lift system to lift two of the tires and secures the car to the tow truck with heavy chains. Flat bed towing is pretty self-explanatory. The back of the truck is lowered to form a ramp and the car being towed is positioned on the back of the truck and secured. This is commonly associated with being the safer alternative given the two options available. Towing in Bellevue is also a very wise business move as it speaks volumes for the company's consideration for the convenience of its customers.
Of course towing is not Yeck's Auto Repair's only specialty. Quite the contrary, they offer a wide variety of other services such as engine performance checks, oil changes, brake system repair, transmission service and repair and many other services. Yeck's has built quite the reputation for tackling problems that many auto repair facilities were unable to even address. Yeck's prides itself in following a standard code of ethics based on communication, honesty and strong customer dedication. In fact, the towing service in Bellevue was not originally established as one of their primary services, but was later included because customer dedication was held to such a high degree.
There is a lot to be said for such strong customer devotion. It is true that workers in the auto repair and auto care industries have professional hierarchies they report to, but a lot of weight does fall on the customers themselves. Customers are who really determine and dictate profit levels, so earning their respect and loyalty are your best tools to maintaining a solid foundation for a successful business. This is why good customer service skills are so important. Yeck's Auto Repair knew this and has continued to not only maximize their customer loyalty by expanding their service base, but also by embracing the principles the owner first documented as keys to success.
