subject: Customer Service, the key to making your business more profitable [print this page] Customer Service, the key to making your business more profitable
Do you want to make your small business or franchise more profitable? Have you considered owning your own business? These simple customer service tips will help to ensure your business is successful.
The key to any successful business is customer service. You can do this by following some easy steps:
Stay in contact with your clients
Be sure that your client is satisfied with your services. Simply keeping the lines of communication open with the customer helps make them feel special and important. Make certain that your contact information on the logbook is up to date. Offer as many ways to contact you as possible; include email, fax numbers, cell and home phone numbers.
Add customer service oriented people to your team.
Employees who are outgoing and understanding of the concerns and needs of your customers help you keep the lines of communication from getting muddled.
Resolve Customer complaints.
Take customer complaints seriously, no matter how small or minor they may seem. Answer all emails or phone calls within an hour. This shows the customer that you really do care and that you take their needs seriously.
Be polite, always.
Remember to use words like: Thank you, Please, and You're Welcome. Even if the customer is upset or being impolite themselves, keep your words, tone and actions as polite and calm as possible. Once a situation is resolved, you will be remembered for keeping your polite tone throughout a rough situation.
Admit mistakes.
No one is perfect. If a mistake is made, admit the mistake as quickly as possible and do everything you can to correct the situation. Apologize for the error and be ready to go over and above to make it up to your customer.
Following these simple steps will help you to grow your business and give your business a reputation as one of the best. Customers are the cornerstone of any successful business. If your customers are not happy, then they will take their business to another company. The most important key in owning your own business or franchise is to retain customers. The best way to do that is to keep them happy and coming back for more of what they expect... excellent service.
