subject: Why You Need To Invest In Hosted PBX [print this page] Why You Need To Invest In Hosted PBX Why You Need To Invest In Hosted PBX
PBX or private branch exchange is essentially a telephone exchange within the company network. PBX hardware has traditionally been housed inside the company premises, making it an expensive proposition and usually out of the reach of a small business. However, that has changed with the arrival of hosted PBX. This technology allows all the hardware equipment to be hosted off site, and all a small company needs to do is subscribe to a hosted PBX service and connect to it using a broadband internet connection. Many business owners have openly said that it "offers a range of business benefits". How Hosted Private Branch Exchange Works This technology works just like the telephone company switchboard, but within the company network. So when a person calls the company that uses this service, it is sent first to the host's switchboard and then forwarded to whichever extension the call is meant for. The hosting service handles all the voice traffic, both inbound and inbound, and switching can be both automated, or handled by a central person if human intervention is required. Why Hosted PBX One thing many small business owners worry about is whether this system is worth it or not. This technology performs many functions above and beyond routing calls. Let's take a look at what this technology can help you with. * Conferencing: Hosted PBX allows you to link up three or more extensions for conference calls * Simplification: This technology allows customers to reach various extensions from a single number, making your company more accessible. * Call Handling: A hosted PBX system will handle calls that are not picked up from a particular extension, either by recording a voice mail, replaying a recorded message, or transferring it to the next extension in the same department if so desired. * Simplified Internal Communication: Because it creates a network within the company, this technology allows companies to assign short numbers to internal extensions, making internal communication simple. * Saving Money: With this system, there is no need to keep your equipment inside your office premises. Nor do you have to invest in expensive hardware. Thus you save both money and floor space with this. * Fewer Headaches: All maintenance and upgrades to the system are done by the hosting company itself, so you don't need to worry about that at all.
