subject: Customer Service When Buying Log Furniture [print this page] Customer Service When Buying Log Furniture
Customer service was once a department you had to go to the little room at the end of the hallway back by the restrooms to find. Today customer service is as important as the product you are purchasing. There are a slew of web sites from which you can purchase log furniture. What should you look for in their customer service?
Knowledge of Log Furniture
When you call in to order, or to get information you want to speak to a salesperson that has knowledge of the product they are selling. Can that person describe the structure of the log beds? Do they know the dimension of the log end tables? Can they explain their warranties?
Service With a Smile
Sounds old school, but your log furniture salesperson should be happy to speak to you. You don't want to hear the salesperson roll their eyes while they are speaking to you. You know what I am talking about. You can hear when someone is smiling while talking to you on the phone.
There For You
It is the job of your salesperson to answer your questions. In this age of website purchasing we do not get the human contact we once did. So the contact you have with your salesperson can tell you a lot about the company you are thinking of doing business with. If the company thinks more of your checkbook than of your needs, how much thought and attention is put into your log dresser?
Important Questions
When you are buying log furniture your salesperson should want to get information from you other than how would you like to pay? What will the furniture be used for? Where will the furniture be, in your home, a second home, a rental? If not asked questions, how do you know you are buying the log furniture that is perfect for your needs?
Reliability
Did your salesperson follow up with you as they promised? You plan to have made your decision tomorrow on which bed you would like to buy; you asked that your salesperson call you tomorrow at work. Did you get a call? You ask for a catalog, did you get it?
The Extra Mile
Out loud you wonder how many kids could fit on the log boot bench to play video games. Hopefully your salesperson grabbed a few employees and sat on the bench to be able to answer your question. After your order is placed you should hear back from the company. Did you get a call to see how your husband liked the log chair and a half you surprised him with?
Bottom line, when you call a log furniture company the customer service you receive says a lot about how the company will not only treat you but also how your furniture order will be treated.
