subject: A Guide to Predictive Dialer Software [print this page] A Guide to Predictive Dialer Software A Guide to Predictive Dialer Software
These days, the numbers of telemarketing companies and call centers are increasing at a fast pace. At such companies, employees are supposed to make maximum numbers of calls for improving the sales of the company. It has been seen that traditional dialer systems were used at these companies since long years. However, today the scenario has changed completely and the companies have started using systems like predictive dialer software. This kind of systems helps in automating the calling process and it makes the working of the company efficient. If you have not used this kind of system before and wondering how it actually works then you have landed at the right place.
Functioning of Predictive Dialer SoftwareAs the name of the system suggests it predicts the numbers of calls to be made by considering the numbers of personnel available at the call center. The system uses different kinds of algorithms to predict exactly how many calls an agent can handle and thus starts making calls based on that value. Generally, the calls made by the predictive dialer software are more than the numbers of agents logged in the system such that no time is wasted while waiting for the customers to answer the call. With the help of the system, an agent gets a call ready as soon as he hangs up the preceding call.
The purpose of using system is not just to make calls automatically for the agents. The system is designed in a manner such that it considers various factors that can reduce the idle time for each agent working in the company. The system is capable of adjusting the ratio of calls to be made to agents available depending on the statistics generated for past few minutes. Moreover, the system filters database continuously and discards the numbers that are not available all the time. In a way, predictive dialer system performs wide array of functions and such functions cannot be availed with other similar dialer software.
Different Types of Predictive Dialer SystemsIt is true that the basic function of all dialer systems is to make calls automatically but some differences lie in each of them. Generally, the difference between various dialer systems is in their architecture. Delivery method is other feature where differences can be witnessed amongst different dialer systems. The user must know that different software would be required for functioning of different dialer system. Thus, care should be taken when the software is chosen for the dialer system for the company.
