subject: Phone Answering Services – 3 Ways You Can Use Them to Look More Professional [print this page] Phone Answering Services 3 Ways You Can Use Them to Look More Professional
Busy business owners don't always have time to take every single phone call that comes in. That's why phone answering services are so popular. They can provide valuable customer service, even when you're off doing other things!
But, how exactly can they benefit your business? There are 3 different ways that you can use phone answering services to look more professional:
1. Use them to provide help desk services
If you make your money by selling products, inevitably you will wind up with customers calling to ask questions. You'll be expected to answer everything from how to assemble the product, to what to do if it suddenly stops working.
If you and your full-time employees don't have time to personally take all of these calls, that's OK. Phone answering services are designed to provide help desk services. They can help customers troubleshoot routine problems and answer basic questions. In fact, good phone answering services will train their employees so that they have the same knowledge as your full-time staff!
2. Use them for your doctor's answering service
If you run a doctor's practice, you know that patients don't just have problems during normal business hours. Illnesses can creep up at any time of the day or night, and when they do, patients need someone to turn to.
But, you don't have to be awake all night, waiting for the phone to ring. You can use call centers as your doctor's answering service. That way, you still get some sleep, and your patients get more than a voice mail in the middle of the night!
The call center employees can be trained to ask certain questions and provide basic help. If the problem is more serious than that, they can patch you directly into the call.
3. Use them for a small business answering service
If you don't have the money for a full-time secretary, you can still have someone answering calls and taking messages for you. With phone answering services, you can set them up so that the call center answers your office phone as if they were sitting right in your lobby.
