subject: The Right Medical Call Service Will Feature Representatives With HIPAA Training [print this page] The Right Medical Call Service Will Feature Representatives With HIPAA Training
Employing a medical call service is something that many physicians' offices are turning to simply because a call center can make a business much more efficient. With a call service, you avoid paying people to man your phones throughout the night and on the weekends. However, your patients still have the benefit of speaking with someone who can help them in a time of need.
Choosing the right medical call services comes down to things such as whether the call center is located in the United States, and whether or not the service's representatives have been through HIPAA training. HIPAA, or the Health Insurance Portability and Accountability Act, came to fruition in the late nineties. It ensures that a patient's personal, medical, and financial information will remain confidential, no matter what the circumstances are. It is of paramount importance to choose a call service with HIPAA training because you never want to risk losing your customers or being sued.
Most medical call services today do offer HIPAA training because keeping that valuable information private is a must. A regular answering service would never be able to provide all that a medical call service can. Nurses and other individuals work hard to take calls from your customers so that your patients have access to you twenty-four hours a day and seven days a week.
When a call service has HIPAA training, you will know that none of your patient information is at risk. From medical records, to credit card information, all of the information stays right where it should stay. You benefit from this in more ways than one.
First and foremost, your patients will be more inclined to stay with you and to refer new patients to you if they feel that their privacy is protected. Not only do you want your patients to trust your knowledge and experience, you want them to be able to know that even in the business aspect of your office, they are safe.
Additionally, you will know that you are safe from any type of legal action. When someone's private information gets out, it is incredibly serious business. You do not ever want to risk letting your patient information get out because then you put yourself and your practice at risk.
While an answering service could very well handle your patient load and issues, a medical answering service is truly the way to go.
