subject: Improve Customer Service With A Live Answering Service [print this page] Improve Customer Service With A Live Answering Service
If your company gets a lot of calls, your top priority is making sure all of those calls go through and that each and every customer gets the desired response. However, one or two people at the front of your business just won't get the job done especially if your company is continually expanding. You want to take your company to the top, right?
In this day and age, people expect to get their questions answered and their concerns addressed as soon as possible. Your receptionists can't be required to stay at your place of business all day long, so what exactly are you supposed to do about those after-hours calls? What are you supposed to do about the calls that come through when your receptionists are at lunch? For these reasons and so many more, small businesses are turning to the live answering service.
A live answering service doesn't mean you have to get rid of your receptionists. It does mean that you'll get more calls answered when your own call-answering team can't get to the phone. Answering services provide your company with so many benefits!
First of all, they're not overly expensive. It's not difficult to fit a live answering service into your company budget. Trust us the outcome will greatly outweigh any costs that are associated with this type of program. When customers are able to get an answer immediately and they don't have to worry about a call back, more trust will build between your customer and your business. He or she will know that you can be depended on to give the right answers at the right time.
Additionally, a live answering service gives your customer a living, breathing person on the other end of the line. In most cases, if the receptionist can't get to the phone, the customer is forced to leave a message. However, if the call goes to the answering service, your customer will be able to explain his or her issue to the representative. If that person cannot provide an answer, he or she can transfer the call or at the very least, send the call to the voice mail of the person who can help.
Lastly, answering services open your company up to the twenty-four-seven mentality that so many have these days. When your customers want to speak to a real person, they know they can count on you.
