subject: Live Operator Answering Service for Superior Customer Service [print this page] Live Operator Answering Service for Superior Customer Service
Most of us have been frustrated by long-winded voicemail systems at one time or another. With modern technology and increased business competition, a growing number of companies are opting to use a reliable live operator answering service. Statistics show that sales rise dramatically when customers receive more personalized service. You can add live operator answering service to your existing voicemail system. When customers are greeted by a "live" person, they are less inclined to hang up and more likely to leave a message.
The first contact that most customers have with a company is via the phone. When they are only given access to a machine, it can leave a bad first impression. On that note, it's important to do a little research before employing the help of just any remote service company. You don't want an operator speaking in a robotic manner to your potential clients. Make sure that you hire a company who trains its staff to be personable, professional and friendly. The remote business should also train their staff to be knowledgeable about your products or services.
Many modern businesses are global and need to run around the clock to remain above their competition. However, keeping facilities open 24 hours a day, 365 days a year can be a costly venture. A live operator answering service allows your business to be available even when your physical operation is closed. When your customers hear a live voice, it gives them the reassurance that they will get a call back. Personalizing your business, even during vacation or other off hours, is a vital part of excellent customer service. When your company is available around the clock, the potential for client growth rises exponentially.
If you decide that a live operating answering service will benefit your business, make sure that you find a virtual company that will allow you to customize its services. For instance, you should be able to request that the remote operators direct calls in a specified manner. When preapproved by your company, they should be able to offer troubleshooting solutions to customers who call with a problem. All of this will ensure the most personalized customer service available.
Be sure to hire a live operator answering service that acts as part of your company's team. They shouldn't provide your clients with static responses. Instead, your customers should feel that they have received top-notch customer service. This will help your business to thrive.
