subject: HP Designjet 500 - System Error 21:10 [print this page] HP Designjet 500 - System Error 21:10 HP Designjet 500 - System Error 21:10
Before
HP Designjet 500 - System Error 21:10
anything, check that the firmware is up to date :
Turn the printer off and back on 5 minutes to recreate the error message.
If the error reappears, continue with the remaining steps.
Turn the printer off and unplug the cable to transfer data (parallel and / or network), leaving the power cable connected.
Turn the printer: if the error appears again to continue with the next steps. If there is no error, go to the section below "Checking the functionality of the printer.
Check all connections: "Interconnect PCA, electronic modules, etc".
If the error persists, replace the front panel (C7769-60161).
Following replacement, verify functionality. If problems persist:
Replace the interconnect PCA (C7769-60385) and cable PCA (C7770-60267).
Following replacement, attempt to verify functionality. If problems persist:
Replace the electronic module (C7779-60263)Before anything, check that the firmware is up to date :Before anything, check that the firmware is up to date :
Turn the printer off and back on 5 minutes to recreate the error message.
If the error reappears, continue with the remaining steps.
Turn the printer off and unplug the cable to transfer data (parallel and / or network), leaving the power cable connected.
Turn the printer: if the error appears again to continue with the next steps. If there is no error, go to the section below "Checking the functionality of the printer.
Check all connections: "Interconnect PCA, electronic modules, etc".
If the error persists, replace the front panel (C7769-60161).
Following replacement, verify functionality. If problems persist:
Replace the interconnect PCA (C7769-60385) and cable PCA (C7770-60267).
Following replacement, attempt to verify functionality. If problems persist:
Replace the electronic module (C7779-60263)
Turn the printer off and back on 5 minutes to recreate the error message.
If the error reappears, continue with the remaining steps.
Turn the printer off and unplug the cable to transfer data (parallel and / or network), leaving the power cable connected.
Turn the printer: if the error appears again to continue with the next steps. If there is no error, go to the section below "Checking the functionality of the printer.
Check all connections: "Interconnect PCA, electronic modules, etc".
If the error persists, replace the front panel (C7769-60161).
Following replacement, verify functionality. If problems persist:
Replace the interconnect PCA (C7769-60385) and cable PCA (C7770-60267).
Following replacement, attempt to verify functionality. If problems persist:
