subject: Overview & principles of total quality management (tqm) [print this page] Overview & principles of total quality management (tqm)
TOTAL QUALITY MANAGEMENT (TQM)
TQM is a set of management practices throughout the organization, geared to ensure the association consistently meets or exceeds client requirements. TQM seats strong focus on process dimension and controls as means of incessant improvement. Total Quality Management (TQM) is a management step to long-term success via customer satisfaction.
Total Quality Management (TQM) is an approach that seeks to improve quality and concert which will meet or exceed customer prospect. This can be achieved by integrating all quality-related functions and processes all the way through the company. TQM looks at the overall quality measures used by a company including organization quality design and development, quality control and maintenance, quality improvement, and quality assurance. TQM takes into description all quality measures taken at all levels and involving all company employees.
In a TQM effort, all members of an association participate in improving processes, products, services and the society in which they work.
Core concepts in implementing TQM are set of management practices to help companies increase their quality and productivity:
Create loyalty of purpose for improving products and services.
Adopt the new attitude.
Cease reliance on examination to achieve quality.
End the practice of presentation business on price alone; instead, reduce total cost by working with a single supplier.
Improve constantly and everlastingly every process for planning, production and service.
Institute guidance on the job.
Adopt and establishment leadership.
Constrain out fright.
Smash down barriers between staff areas.
Eliminate slogans, exhortations and targets for the workforce.
Eliminate numerical quotas for the workforce and numerical goals for management.
Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.
Institute a vigorous program of education and self-improvement for everyone.
Put everybody in the company to work accomplishing the transformation.
Principles of TQM
A number of key values can be recognized in defining TQM, including:
Executive Management Top management should act as the main driver for TQM and create an environment that ensures its accomplishment.
Training Employees should accept regular training on the methods and concepts of quality.
Customer Focus Improvements in quality should improve customer contentment.
Decision Making Quality decisions should be made based on capacity.
Methodology and Tools Use of suitable methodology and tools ensures that non-conformances are identified, deliberate and responded to consistently.
Continuous Improvement Companies should incessantly work towards improving manufacturing and quality events.
Company Culture The culture of the company should aim at increasing employees' ability to work mutually to improve quality.
Employee Involvement Employees should be confident to be pro-active in identifying and addressing excellence related problems.
