subject: A guide to car shipping dispute [print this page] A guide to car shipping dispute A guide to car shipping dispute
From time to time, disputes do occur in human business relations and there is always a way to handle it in civilized manner. Just because two parties don't agree on certain terms doesn't mean that we should be bashing at each other. Bashing seldom accomplishes what it wants to and in this day and age, it's just downright shameful.
The same is true with car shipping. In car shipping, just like in any business, disputations do occur due primarily to some misunderstanding about the shipping process. Typical example of this is when a car is not delivered right at the owner's doorstep in a door-to-door car shipping. Matters like these are easily resolved, here's how:
1. Keep your copy of all the paper works
Keep your own copy of the contract, the condition report including the car shipping quote. The reason behind this is that, these documents are the basis of your complaint and it is where your obligations to each other are stipulated. Make sure that you fully understood the contract and that a clear violation of its term is what prompted you to raise a complaint. You have to remember that the car shipping company will keep on referring to this document when disputes arise.
2. Settle the matter with the auto transport company
Before you go to any government agency, make sure to contact your car shipping company first. They are often times accommodating and prompt to take actions whenever complaints are raised because their business is dependent on their reputations and they want to protect that at all cost. Maintain a calm demeanor and a sober attitude when you talk to your car shipping company so that you can present your case clearly.
3. Report to the government agencies
Sometimes matters are not settled between you and the car shipping company and that is why you need to report to pertinent government agencies. Here are some of them:
Federal Department of Transportation
Better Business Bureau (BBB)
Chamber of commerce in your state
Interstate commerce commission
Although disputes seldom reach this stage, it is unavoidable that they will and indeed there are cases wherein government agencies will really have to intervene.
4. Write a balance review
In this day and age wherein a client is greatly empowered by the Internet, you can always write an independent review. Make sure to present a balance and honest point of view intended to help other prospective customer avoid the kind of experience you had and not really to put the company down. You have to mention what needs to be improved in the industry and what suggestions can you give. This way, you can help improve the industry and help other customers.
It is pointless to resort to drastic measures like bashing and yelling because they seldom accomplish their purpose. Follow this guide and for sure you will be able to handle a car shipping dispute properly.
