subject: How To Maintain Hotel's Lustre Without Breaking The Bank [print this page] How To Maintain Hotel's Lustre Without Breaking The Bank
The travel industry is becoming tougher with the economic recession and the stiff competition. This requires hoteliers to be more imaginative in making their hotels profitable by ensuring that pristine conditions are maintained. This is crucial to keep loyal guests coming back. A good balance between minor improvements versus total renovation is essential in preserving a hotel's lustre. It is important though to study if you can meet profit projections to recoup renovation expenditures before embarking on one.
Don't Undermine The Value Of Cleanliness
Hotel guests can easily spot stained carpeting. The same is true for dirty linen. Make sure that the cleaning staff has adequate training. Also, it is important that they have sufficient time to clean rooms. If you are trying to save on expenses by cutting back on your cleaning staff, you might be sacrificing long term profits over short term gains. Remember that guests can be easily discouraged from coming back if they find your hotel dirty. Another important point is that furniture look newer if they are clean. This is why it is worthwhile to have and follow a regular schedule in cleaning and polishing counters, banisters and furnishings.
A Fresh Set Of Eyes Can See Things You Miss Everyday
Invite a few people to spend the night at your hotel for free with the objective of asking for feedback on their experience. Have a businessman, a family, a couple, local tourists, and foreigners act as evaluators for you. Guests with different needs will have varying opinions because they have different purposes. Hotel managers and staff lose their objectivity when they become so accustomed and familiar with their surroundings. This is where a fresh set of eyes can make a whole lot of difference. Better yet, keep it secret from the staff so that these guests can evaluate the customer service as well. This is not an expensive undertaking since there are nights when room occupancy is not high at all but the feedback mechanism that this serves benefits the hotel significantly. Make sure you are getting everything right through the help of a hotel management software.
Use this information to introduce improvements to the hotel
Obviously, the evaluators might wish for the lobby to have a grand staircase or for the room to have a marble bath but if these methods will not give you a significant return on profits, do not call the construction company yet. Instead, focus on the small changes that they believe and you think is reasonable to add on to the hotel. Learn how you can do the most cost-effective spending through experts' advice at Frontdesk Anywhere.
