subject: 4 Ways To Charm Customers To Your Bed-And-Breakfast [print this page] 4 Ways To Charm Customers To Your Bed-And-Breakfast
Travellers differ in tastes and that's a fortunate thing because this is how you can market your Bed-and-Breakfast to your advantage. Sure, most people have stayed in lodging belonging to popular hotel chains but there is significant charm offered by Bed-and-Breakfast places. How you set yours apart is crucial in this business.
Hotels Provide Accommodation But Not All Are Accommodating.
This is especially true for the big ones which follow strict policies in order to ensure smooth operations. This is where Bed-and-Breakfast has the advantage. Hotels set the time for when breakfast is served. But for a small lodging place like a B-and-B, you can be more accommodating by asking what time guests want their breakfast. Ensure also that you ask in advance if they have dietary restrictions. Adding flowers on the food tray is also a nice touch
Take An Active Role In Ensuring That Your Guests' Trip Is Memorable
Having fewer guests will allow you to offer to help your guests in planning their itinerary. You know the locale more than they do and you should know the best places to go to. Have local maps and brochures prepared and sent to your guests in advance for them to pore over before their arrival. And offer to make reservations in their behalf to have everything prepared in advance. If you can get them discounts, that would be more than appreciated. Your thoughtfulness will surely earn you extra points. Remember that happy guests are more likely to return.
Make The Extras A Part Of Your Offering
Extra towels and extra pillows are almost always not available in the big hotels unless guests ask for them. Do more by having these available for use on guest rooms. You might think that this is not a big deal but guests do notice these subtle differences. Putting chocolates on pillows also adds a nice touch. And please offer complimentary water. Exceed the expectations of your guest through the help of a hotel management software.
Offer Comfort And Warmth Through Your Service
The big hotels miss this important point because they have hundreds and even thousands of guests to attend to hence the personnel are not so happy and ready to serve. Capitalize on this by going the extra mile when serving your guests. Always offer to help but do not be pushy. A smile goes a long way. Make sure that the whole staff is on the same page on this one. Learn how you can leave a good and lasting impression to your guests through the advice of industry experts on effective hotel management.
