subject: Virtual Call Center Security Breaches Defined [print this page] As a business owner, it is imperative that you find the means to reduce operating costs, increase profitability and ensure that your customers and clients are able to contact your company no matter what. The answer to this can often be making use of a virtual call center. These centers provide enormous convenience, tremendous savings and more. Youll find that with the help of such a center, your clients are always able to have their calls answered. However, when choosing such a company, security and privacy should be paramount in your mind. What problems might you find? While virtual call center services can be enormously beneficial, making the wrong choice can have serious repercussions for your company. One of the most frequently found issues is that the call center you choose actually makes use of operators working out of their home. Why is this an issue? Why shouldnt you choose a company that uses work-at-home employees? Isnt that the natural trend today? While this solution can work in some situations, its the wrong course for an answering service. At-home workers might be quite flexible in their scheduling, but they can also put your company and clients information at risk. There are several problems that can occur if the virtual call center you choose uses at-home workers. First, operators who work from home often do not have the training required to ensure that your clients information is protected. Perhaps they mention your client in their daily blog. Maybe the tell their neighbor about the calls they answered. Perhaps they have outmoded, antiquated software that allows hackers and spyware to access your information. Each of these scenarios can lead to singularly problematic security and privacy breaches. How are you supposed to circumvent the issue, then? The best choice for your clients and your companys security is to ensure that the company you choose actually provides a physical location from which their employees work. A real call center will ensure that their employees are fully compliant with industry privacy and security regulations, which provides tremendous peace of mind for you. This is the only way in which you can ensure that your company remains safe and that the information of your clients and customers is not exposed to those unscrupulous individuals who might attempt to use it for nefarious ends. Make use of a virtual call center with several physical locations across the country and your security will benefit.
