subject: You Need To Make A Difference Selling With Your Shopping Cart Software [print this page] You Need To Make A Difference Selling With Your Shopping Cart Software
With so many different merchants using various shopping cart software to sell products online, what will make your online business different from the rest? Here are a few tips to think about.
Make Your Customers Your Main Priority
Your customers are important and you need to make them your main priority when you service them. It is always nice to serve customers who are polite and grateful while it could be a nightmare to try and please angry and difficult ones. The main difference that you could work on that will make your online store different than the rest of your competitors could be the level of service that you are able to offer to customers to make them happy for visiting and buying stuff from you. That will all depend on how fast you reply to their emails and questions and whether you are being visible and courteous in your response to them. It would help if you could place a live chat software on your online store for customers to reach you faster. Some shopping cart providers offer free live chat software for merchants to use.
Ask For Suggestions And Feedback
If customers do not approach you, it does not mean that you can't approach them. For those that have visited your online store or who have signed up for your newsletters, Facebook or Twitter, you could check with them for suggestions to improve your online store further. Asking for feedback is always good as your customers may spot something that you are not aware of when they are buying stuff from your online store. And as a token of appreciation for whatever suggestions or feedback that they provide, you could offer them a small discount voucher to use in your store for future purchases.
Add Reviews From Customers
And for customers who have made any purchases from your store, please ask them for a product review. It does not have to be a long questionnaire but you could ask simple questions to get their opinion on the product. Product reviews will go a long way in helping to change the perception of future or potential customers plus they are great when search engines pick them up helping to promote your store further by making it visible. You could add these reviews to the different product pages to encourage customers to try your products out.
Summary
Making a difference when selling to your customers will help impact your online business since customers usually depend on feedback and reviews to know your products more. Treating your customers well will also offer them a positive perspective of your business.
