subject: Irresponsible Compliance Department Of Directv [print this page] Irresponsible Compliance Department Of Directv
The compliance department of any company is meant to resolve any discrepancy that a consumer faces. In fact, the representatives of compliance department are always expected to be humble and helpful. Moreover, recklessness on their part is simply beyond imagination. But to our utter surprise, the compliance department of DirecTV, America's leading satellite TV provider is alleged to be irresponsible, curt and rude! Yes, along with other complaints against DirecTV, this one is yet another added to the list, which is growing.
A subscriber of DirecTV wants to bring the irresponsible nature of compliance department to all those who are unaware about the issues related with the company. This subscriber faced problem when he signed with the provider and was waiting for the installation to be done. The customer support representative fixed the day and time for the installer to come and do the needful. In fact, for this the subscriber even took a day off from work.
While at home, he received a call that said that the installer was running late and would be there around sometime. The subscriber kept waiting; however, he did not turn up. Getting irritated, he called up the customer support to find out the reason. He was asked to call up the compliance department in return.
When he called up the compliance department, the personnel on the other side told him that the installation schedule was cancelled for the day. This was really shocking for him as he had taken a day off especially for the installation. Moreover, the compliance department supervisor was quite curt in telling him this. On asking the reason for the same, the subscriber was told that there was another customer who shared the same last name with this subscriber. And the customer had dues for about 8 years. Probably this was the reason for the entire goof up.
In addition, the supervisor from the department also refused to give him his personal details along with FCC complaint information, which should be provided if requested by any subscriber. Moreover, the representative was arrogant. It was disheartening to find that the installation was cancelled without contacting the compliance department and without checking the proper name, address and city of the new subscriber. However, the staff of compliance department told him that if he could clear the dues through credit card, then the installation will be done immediately; however, which is not refundable, despite knowing the fact that the new credit card and the old account were in different names!
It is clear from the incidence that doing this is illegal and deceptive on the part of DirecTV. In fact, it seems that DirecTV is bent upon causing inconvenience to new subscribers. Moreover, the compliance department is not of any help to anyone. It seems that if they are not interested in helping consumers, where new or old! Indeed, the activities of compliance department staff of DirecTV are abysmal for everyone.
