subject: BMC Service Desk Express Suite – A unique, substantial & economical ITIL Help Desk compatible software [print this page] BMC Service Desk Express Suite A unique, substantial & economical ITIL Help Desk compatible software
Small and midsized businesses strive to increases overall business value with business visibility metrics that reduce operational costs and improve efficiency. These businesses look for out-of-the-box metrics help determine the cost of key activities, such as incident resolution, change management, and system maintenance, helping you to proactively manage the cost of IT operations.
Small and midsized business challenges:
Optimize IT assets through better resource efficiency
Lower risk and achieve compliance by automating key service management processes
Boost process efficiency throughout your organization by implementing IT Infrastructure Library (ITIL) best practices
This solution includes:
1. Strong out-of-the-box integration capabilities built at the UI level, eliminating the need to make detailed and complex database-level packages for integration.
2. Out-of-the-box connectors, including Web Services, ODBC, SNMP, XML, LDAP/ADSI, and Text/CSV, for integration with generic external applications.
3. Wizard-driven tools that simplify creation of workflow, queries, and configuration.
4. Instant access to important service data via QuickViews.
5. Forms personalization to meet the needs of the organization.
6. Powerful workflow and reporting capabilities.
Key Benefits
Improved optimization through embedded ITIL best practices
Simplified installation process
Enhanced e-mail integration
Integration with change and asset management
INTEGRATION ENGINE INCREASES YOUR RETURN ON INVESTMENT
In its endeavor to constantly deliver business value, BMC Service Desk Express Suite includes an integration engine, which provides strong out-of-the-box integration capabilities that lead to improved efficiency and performance of the service desk, as well as an improved service delivered to end-users. The integration engine includes out-of-the-box connectors (including ODBC, SNMP, XML, LDAP/ADSI, and Text/CSV) that provide the capability to integrate with generic external applications. These integrations are built at the user interface (UI) level, thereby eliminating the need to make detailed and complex database-level packages for integration.
PART OF A COMPREHENSIVE SOLUTION
BMC Service Desk Express Suite is part of the BMC ITSM Express solution, which enables you to deliver greater business value from IT through better management of technology. BMC ITSM Express provides integration points for linking key service management processes to the service desk, including discovery, assetmanagement, change management, configuration automation, and availability management. Additionally, the integration engine ensures proactive service management through synergy of different solutions as part of BMCITSM Express.
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