subject: Understanding the Needs and Wants of Customers [print this page] Understanding the Needs and Wants of Customers
Having a deep understanding of the expectations and motivations of your customers can really give you an advantage. You may be surprised at what it takes for a person to decide to buy something. There is a deep process of affirmations that must be met before someone will decide to part with their money. Using this knowledge, you can design your store around the customer's needs. You can train your staff to provoke the feelings that a customer must have before they decide to buy. Customers are savvier than you might think, and there really isn't a way to ethically "trick" someone into buying something. But, it doesn't hurt to point out the things that you know they need to consider before they'll decide to buy.
First, they have to like the type of merchandise that you sell. If you are a small retail store, like a boutique, then you have a real advantage here. Smaller stores have to really focus on one specific target market. They can really get close to their customers and learn how they operate. They can create long-lasting relationships with customers that larger stores simply can't. Make sure that you are using this huge retail advantage. Develop relationships with your customers. Keep in contact with them on social networking sites, publish a newsletter, or send out monthly mailers. By getting to know your customers and their tastes, you can make more educated decisions on what you decide to sell, really focusing in and becoming an expert in one area.
The next thing to think about is your knowledge. Customers have to respect you and get respect in return before they'll be comfortable buying something. Let them know that you have a knowledgeable staff. Make sure that your staff is trained well on specific products and brands. Offering unique knowledge or benefits of your merchandise to customers will keep them coming back and help them to feel like they are in control and making an informed decision for themselves.
A lot of people shop for relaxation or for the excitement of buying new clothes and accessories. They get excited because the things that they find will help them to define who they are to others. Whether their style is sporty, eclectic, refined, or totally unique, they feel the need to define themselves with their clothing. Making their shopping experience what they hoped it would be will help you to sell them the items that make them feel good about themselves.
Make sure that you display everything where the customers can easily see it. Using slatwall is one way of displaying all of your merchandise facing outward, towards the customers. People can see what types of things you offer simply by walking by. If they don't have to dig through a rack or sift through a table, they can simply look and see multiple items that you sell. Slatwall panels are useful for making use of odd spaces in your store, making free-standing displays, and helping you to carry as much merchandise as possible without distracting customers from what you have to offer.
