subject: Prevailing Reasons Behind Call Center Outsourcing [print this page] Prevailing Reasons Behind Call Center Outsourcing
You are bound to speak to someone from India or elsewhere inside your daily activities thanks to the still increasing number of telemarketing businesses, customer and technical support departments, and other such call center services that have been outsourced. In fact, call center outsourcing is such a trend and is so common that it's generally expected by an average American consumer to talk to a guy from India or the Philippines about something they bought or they need service for. Within the past they'd be surprised that they didn't get someone form the States; now it's commonplace . Why exactly is this happening?
The brief response is that businesses get just the same levels of output from call centers in India as they would from call centers in America, not to mention they'd pat less for it. And that's not precisely cheap labor, simply because though they would pay their outsourced employees a lot less than what they'd pay employees based in America, the outsourced employees still get above average salaries in their countries. To give you a better picture of the main reasons though , here are the three main contributing factors to the trend of outsourcing call center services.
Proficiency in English. Most support roles entail communication through phone, VoIP, chat, or some other form of communication in the English language-and most outsourced employees can just be as efficient in their support roles as native English speakers .
As such, it would be too hard to pass up employing someone elsewhere with the exact same skill sets and the exact same responsibilities as someone you'd hire from the States-and you'll be paying him something much, a lot much less than you would be paying otherwise. Again, it's simply being practical: the exchange rates with countries that have English proficient workforces are extremely, extremely favorable to businesses who can afford to outsource.
Decreased operational and maintenance costs in terms of personnel training, facilities, and other routine functionalities is another great advantage. The exact same concept applies to overall operational costs: it's just cheaper to operate a whole department out of India than in Chicago .
It simply costs a lot less, manpower expenses, facility maintenance, study and development, all of it's just plain cheaper to operate out of outsourced companies in third world countries. And the work output is just about the same, even better after some acclimatization and tweaking.
The possible and qualifications of the workforce. Not only do other countries have a great deal of unemployed English proficient potential employees, but these employees have skill sets needed by numerous companies outsourcing their departments.
And these skill sets of possible employees could be further developed a lot to the benefit of the company employing the individual. Not to mention the workforce in India, for example, are generally much more adept in technical matters than the general population of the workforce in America, which means Indians are better suited for technical support roles-a major function of most outsourced call centers.
As you are able to see from these reasons, the advantages of outsourcing call center services are all about English proficiency and also the exchange rate. As these factors never drastically change, so would the outsourcing trend keep growing unabated.
