subject: Bitter Healthcare Pill for Offshore Answering Service [print this page] Bitter Healthcare Pill for Offshore Answering Service
Gobbling up the lucrative healthcare pill has proved to be a nightmare for offshore answering service firms! It all began with the healthcare reforms that President Barack Obama wanted to bring into practice. It is ambitious and promises to bring medical relief to millions of Americans. As a fall out of this medical upheaval, insiders predicted plenty of opportunity for offshore call center firms to cash in. Never ones to miss out on an opportunity to crack a deal, BPO firms went on the overdrive to secure tie-ups that would get them medical outsourcing work. But many of them were in for a reality check. Things were far from welcome in the medical sector as it was in the financial one.
There are several reasons why the offshore answering service finds the going tough in the medical sector. To begin with, medical histories are very private to the people. They are paranoid about their data, even more than their money! They insist on making sure that their medical information is with the right sources. They have the law backing them up. Outsourcing the data to a call center that is not based within the political boundaries of the country is considered a risk. Very few medical firms would actually like to engage an offshore BPO to take care of this medical data. Patients are guarded by specifics Acts like the HIPAA (Health Insurance Portability). A legal hassle is the last thing a medical firm would want, and that too over outsourcing work!
Knowledge of the health records of patients is sensitive information. Very few medical firms are looking to outsource their work to offshore BPO firms than it was thought initially. As the trend goes, it's a wait and watch scenario now. Things have not been helped with political tumult in the USA over outsourcing call center jobs to other countries, leaving unemployed Americans in the lurch. With the medical area already under fire with all those legal suits filed at unfazed continuity, the blizzard of political opinion working against it is dampening many spirits. At best, the medical firms are looking at answering service units which have prior experience and good credentials to show for. Recommendations are playing a huge part in the process.
There are other minute details as well. Outsourcing medical work to offshore call center units is tricky work. There is a lot of diversification when it comes to the medical sector. The BPO firm handling medical transcription or any other work for the healthcare firms has to be conversant with medicine and biology. That is a handicap for many answering service units. The reason is that medicinal terms and jargon cannot be easy for many of these agents. Training is the key here but there's a serious lack of time. The clincher is that the patient has to be satisfied with the whole process. Keeping this cardinal need in mind, it is difficult for the medical clinic to outsource the work to just about any business outsourcing firm.
