subject: Two Years Of Good Results For Sebrae/rj With The Adoption Of Bpm [print this page] SEBRAE from Rio de Janeiro, a company that supports small companies and helps their development, saw significant gains within the two-year period that followed the adoption of Supravizio. Among the main processes improved by the experience were activity documenting and workflow dynamics, which became faster and significantly more operational. Mrio Telhado, from the IT infrastructure, says the first area to be adapted to the software was the Information Technology one, specifically in order to control network accounts for interns, which are notoriously rotative.
Selecting interns is a routine activity and we used to face serious problems before adopting Supravizio. Generating access profiles and e-mail accounts took time. There was lag when shutting down. This compromised data security and created trouble during official auditing procedures. Now we can clearly notice that the communication between IT and HR works much better and events happen automatically. A process that used to take five days to be completed now takes less than four hours. Just the fact that the tool documents every step taken is extremely important as it generates evidence, which can then be used to sort out information for auditing, anticipating possible gaps, Telhado adds.
According to a specialist from SEBRAE/RJ, the notion that the quality of and the response time from the IT department needed improving was the driving force leading up to the quest for a tool that automated processes. After researching the market SEBRAE chose Supravizio not only because it was easier to use and maintain, but also because it was versatile, hence being adaptable to other areas.
Mrio Telhado explains this is actually very telling, since this flexibility enabled the software to be rapidly integrated into other activities and areas. The IT department started using other functionalities, such as incidents documenting and a user satisfaction survey. With all that, we're also creating a history for each client and generating reports. When it comes to incidents which help us monitor our problem-solving rate we've reached a 98% satisfaction rate. Before that, even though this number wasn't formally documented, we estimated it to swing around 85%. Our efficiency has definitely improved, Telhado says.
The human resources department is also adapting Supravizio to its own strategical management so it can monitor different processes that involve employees' policies. The communication and marketing department is another area that works with its internal workflows through the system, using it to control activities such as artwork requests and news diffusion. Giving the astonishing satisfaction rate, the implementation of Supravizio in areas such as administration and legal affairs is already being studied.
All of this is possible not only because of the flexible structure found in the software, but also because it is simple to visualize and interact with data with it. It's really easy, even for somebody who isn't a master on the matter, to understand and use all the functionalities. The implementation process is painless. It's a great tool that has helped us immensely, Telhado concludes.
