subject: Philippines Bpo Company: Leveraging The Strengths Of An Outsourcing Leader [print this page] Its no surprise that hundreds of companies around the world outsource to the Philippines. A Philippines BPO company is part of a fast growing sector in the country; a sector that is in fact a leader in the global business process outsourcing industry.
Worldwide, the Philippines is the leader in voice services and the second most sought after provider of complex and non voice services. The Philippines has a young population which makes for a large group of working age Filipinos which in turn is responsible for keeping labor costs relatively low. So as populations in neighboring countries age and their labor costs rise, the Philippines, thanks to its high population growth rate, will continue to have lower labor costs for many years to come.
Aside from that, a Philippines BPO company would also typically have employees that are technically proficient and have excellent communication skills and a friendlier, more accommodating attitude. These are qualities that are a great fit for companies that need employees for their help desk or customer service or technical support team and other similar occupations; and are just among the many reasons, so many companies across the globe choose to outsource to the Philippines.
Cultural fit is another strength that would be a great match for some tasks. If your company, for example, is in the animation business, you might want to take the route a number of Hollywood animation studios have taken and hire outsourced employees in the Philippines as animators. These studios find that Filipino employees understand Western culture and humor better, compared to their counterparts in other outsourcing destinations, and would therefore be in a better position to bring the humor to life through drawing and animation. Firms that outsource their legal services also prefer outsourced employees in the Philippines because of the cultural fit. Filipinos, you see, are more familiar with landmark legal cases in the United States compared to their counterparts in other outsourcing hubs or destinations.
However, its crucial that you, the client, take the necessary steps to find the service provider thats the right fit for your company. This would be a service provider that not only has the capability to accomplish the services that you require at the desired level of quality and within the deadline but also the strengths that would work for what your company requires.
When you outsource to the Philippines, or any other outsourcing destination, make sure that you are gaining access to the best talents without going beyond your outsourcing budget. The fees should be reasonable and you should be able to work out a service package that you can afford. But aside from that, you should make sure that the Philippines BPO company that you are hiring is capable of finding the best people for you. The service provider should have a comprehensive recruitment strategy. The recruitment process should be done using traditional and non traditional methods to make sure that they will consistently find the best talents.
