subject: Role Of Change Management In Automated Business Process [print this page] The frequency of technological innovations has paved way for the customers to demand more from the service providers and IT enterprise. The business world with its cut-throat competition further expects that the enterprises try to meet the customer's ever-changing requirements which means that enterprises need to either bring in the necessary upgrading in the IT infrastructure or need to go in for a complete change over of the present IT landscape. The need for changes in the IT infrastructure may also arise in response to legislative changes, need for improved efficiency and effectiveness or enable business initiatives.
Change management being an IT service management discipline, the objective is to ensure that standardized methods and procedures are used for efficiently handling the impact of related incidents due to changes. In the technology enabled business world, with IT as a major controller of all the activities, change management is inevitable. Today's corporate environment is surrounded by digital data traversing through widely networked workstations across geographically distant offices. What makes the entire day-to-day operation successful in such an environment is the software applications that are used to automate the business process.
For an in-depth understanding of how software operation can automate the business process, enterprises need a proper software change management process in place. This will include a change management in software development, requirement management and test cases. However, changes to software requirements that are part and parcel of the application lifecycle can be predicted, any unidentified and unaddressed change will have catastrophic impact on the application releases. Leading service providers of agile methodology have developed innovative and robust change management solutions that can help enterprises effectively meet these challenges. and help them track the changes.
Change Management mainly consists of two parts - Change Items and Change Package. The automated change management process offers enterprises a number of advantages such as:
Application lifecycle entities such as requirements, Test Cases, Change Items, Change Packages, etc. are available in a single repository.
Every entity seamlessly integrates changes with other entities and results in a better cross-entity visibility
Change items and packages can be linked on basis of similar functionality, features and groups and this aids in the effective implementation of change items.
The new age change management solutions besides catering to the present day organizational requirements are also user friendly. It also acts as a repository for application life cycle modifications and efficiently links the same type of change items to change packages, results in a two-way requirements traceability matrix and functions in a process driven manner
