subject: Knowledge About Call Centre Jobs [print this page] The Business Process and knowledge processing industries has grown to become one of the largest service sector employers in the United States. While there are mixed perceptions about a career in call centers, there is no doubt that call center jobs have given thousands of American graduates career opportunities at a time when most other industries were dealing with an economic turmoil.
Contrary to what people think and say, the reality is very different than what is assumed. Jobs in call center are at times peoples first priority. The reasons behind this choice are the benefits and the advantages provided by the job structure in general. Here is why one can select and carve a career with call centers-
1. Opportunities to Earn High Income: Call center jobs attract high remuneration packages for all employees. They offer lots of incentives and perks. They also offer high entry rate when compared with many other industries.
2. Additional Qualifications not Required: Jobs at call center do not mandate any specific qualification. One can easily get a job a minimum qualification. While climbing the hierarchy one need not upgrade qualifications but skill upgrade is a must.
3. Limited Technical Qualification: BPO jobs do not require employees to be technically updated and in sync with the latest technology. All they need is basic technical knowledge. There is always a training provided in case required.
4. Improvisation on Communication Skills- Since you interact with many customers everyday these jobs can act as a training center to improve communication. .. In case of international call centers a specific training is provided in terms of soft skills and phone etiquette.
5. Knowledge Accumulation: These careers help in accumulating knowledge on variety of job specifications. There are endless possibilities. Since there is a huge scope of process additions one can learn and get trained in lot of areas.
7. On the Job Perks: Jobs in call centers provides many free facilities like good subsidized food, recreation activities like gym, playground, entertainment activities like monthly RnR, sports matches and monthly competitions. In call centers the main attractions is the fun element. Work and play runs simultaneously.
8. Integrated Environment: Since BPOs cater to various world zones and different parts of the country, working environment also has a blend of different cultures. This is one of the best ways to expose their employees to different national and international standards. This helps in educating them in terms of different cultures.
9. Team building Competencies: Here, employees productivity is usually measured on total output. Working together in a team is very crucial as the overall metric needs to be achieved. They train employees in improving their skills of working in a team by engaging them in lot of team development activities.
10. Flexible schedule: This job operates usually on different window and operational hours. One can select a window of 8 hours from the given 24 hour of operation. This flexibility allows people to consider other alternative jobs as well.
BPO jobs spoiling the culture is a sheer myth. It inculcates good culture and professionalism in employees. There are lot of growth and career opportunities along with it.
