subject: Some Of The Best Small Business Pbx Features [print this page] Small Business PBX is the next generation business communication channel that handles all the calls and other forms of communication through a centralized interface. This system provides services through software based channel and the services are hosted while the servers and the PBX hardware are located at a remote location. The use of this system has brought about a major change in the business image of the SMBs since the features of Hosted PBX systems are outstanding and prevent the chances of call loss. These chances are comparatively high in case of fixed PSTN phone lines that the business enterprises used till the introduction of this system.
Some of the remarkable features of Small Business PBX include:
Call Hunt: This is a sort of prioritized ring group in which the extensions can be set as per the priority and whenever a call comes in; it rings at those numbers in the order defined and for the time period defined.
Interactive Voice Response: This feature of Virtual PBX is a sort of automated menu that receives the caller with a warm greeting and then directs him through a menu that states that allows him to choose from the available options so that he may be directed to the correct department without any waste of time.
Call Parking: If you are on an important call on your desk and you need to leave the office urgently for some important meeting, you can simply park the call from your desk phone and receive it from your personal call thereby maintaining client calls as a priority in the business world.
Toll free number: The maintenance of 800 numbers has become a business requisite rather than an option now. The reason is that if the company is willing to entertain client calls at its own expense, then the business firm is bound be to a well established enterprise.
Call Transfer: The use of this feature of Small Business PBX ensures that a call meant for a particular employee can be transferred to his personal number in case he is not on his desk to attend the call on demand.
Direct Inward Dialing: This business phone feature provides a regional number to an enterprise which it can operate from any part of the world. Thus, the firms located in some remote locations can also project themselves as one located in one of the posh areas of the country.
Call Blast: The internet based marketing that utilizes the efficiency of Hosted PBX VOIP channel for communication is this one. When business firms need mass advertising to communicate an enhancement or scheme amongst the vast client base, this feature can be used.
Simultaneous Calls: This feature of Hosted PBX enables business firms to maintain a channel where all the extensions ring at the same time when a call comes in and whichever extension is free can receive the call and resolve the client issues or answer his queries.
All the above features of Small Business PBX are remarkable since they give the callers a feeling that your enterprise has to be amongst the elite in order to afford such massive features. The best part with this system is that you may use your existing communication infrastructure to integrate with this digital channel and achieve all the benefits of low cost communication at an affordable price.
