subject: The Benefits Of Remote Computer Support For Small Businesses [print this page] Many small businesses will attempt to resolve their IT problems using their own personnel and resources. They may believe it will be cheaper for them to deal with the issue internally. Others will hire an IT freelancer or bring their failing device to a hardware repair shop. They want their problem to be dealt with quickly and competently. In fact, all small businesses would be better off selecting remote computer support, which results in higher-quality, lower-cost issue resolution.
Multiple forms of remote computer support exist. People can fix an issue themselves with a technician guiding them via telephone. While simple, this method requires the users are being moderately familiar with their computer and the technicians to be able to both diagnose the problem and explain the solution over the phone. Alternatively, people can go with a more interactive form of remote computer support in which the technician sees the video of the users screen and offers advice via the phone or VoIP (Voice over Internet Protocol). Finally, people can also let a technician remotely access and control their PCs. Significant and complicated technical problems can best be resolved with this method.
Benefits of remote computer support include faster and less costly service. Companies do not have to pay extra for an on-site visit from a technician. None of their employees have to waste time or gas driving to a hardware repair shop. Users will get their problem dealt with as quickly as possible. Connecting with a technician requires them to dial a phone or install a module on their computer.
Businesses may have concerns about the security of remote computer support. Security shouldnt be a problem with legitimate IT service providers, however. The user can revoke the technicians remote connection to the PC at any time, and the technician cannot access the users PC once the help session has ended. At the same time, companies should be careful not to fall victim to scammers posing as technicians.
Companies may interpret remote service incorrectly as a low-quality operation involving overseas call centers. True, some of the brand-name IT service providers and repair shops utilize offshore contractors. For this reason, businesses need to select a locally-based IT services company, where remote computer will be performed by the same knowledgeable and experienced technicians that perform on-site repairs.
Services that can be performed via remote computer support include:
-Software installation, reinstallation, and uninstallation
-OS installs/reboots
Many small businesses cannot afford the extra expense of on-site visits. They cannot be without their files and applications for days, weeks, and months as they wait for repairs. Remote computer support provides small businesses with the high-quality IT support at prices they can afford. It cuts costs, speeds repairs, and preserves quality.
