subject: Skills That A Good Self Storage Facility Manager Must Possess [print this page] Today's fast-paced, technologically advancing and rapidly evolving corporate world calls for professionals in the self storage industry who can easily embrace changes and modify their strategies and work ways to match the standards required to fit in the role of a successful manager. It is, therefore, vital that a self storage facility manager masters a wealth of skills and keeps himself abreast of all the tactics that would help him successfully operate a facility.
Against the common notion that the job of a facility manager is all about sitting around all day, lazing around, and once in a while taking a couple of rent payments, a self storage facility manager has a tough job at hand. From convincing potential customers to keeping a tab on the smooth running of everything at the storage facility, a manager needs to wear many hats and cover a lot of ground on a daily basis.
A self storage facility store manager must be able to present himself in a professional manner, and thus be able to sell on phone as well as face-to-face. He must be able to meet his monthly occupancy and sales goals and at the same time ensure excellent customer service. Marketing should be his forte, as he has the task of marketing the property to businesses and apartments on an ongoing basis. He should, thus, be able to articulate numerous points relating to legal formalities, rules and regulations, payments, terms of rental agreements, etc.
A good manager ensures the facility functions at its best and comes up with innovative ideas to improve the facility constantly. He should effectively carry out price shopping and find out the prices and facilities being offered by competitors. He should also be able to formulate effective strategies to attract new clients and interesting offers to keep the old clientele faithful.
It is required that the manager possess the art of being soft and amiable at all times, but at the same time, be firm and not dilly-dally when handling difficult and irate customers. This is of utmost importance as many customers shirk from paying off in time and procrastinate to the extent of not paying off the rents in time and delaying it for many months altogether. A good manager would never shirk from work or make excuses. Even if it is the job of loading or unloading a vehicle, they take challenges and do not consider any work demeaning. They work with vigor and never tire of serving clients with a smile.
