subject: Isolated Customer Store Norske Praises Tmhes Forklifts For Their Performance In Sub-zero Temperat [print this page] For companies that use forklift solutions it is important that they receive high quality services, including routine maintenance and emergency repair, no matter what challenging circumstances they may have to work under. Store Norske is one such company, operating within the Arctic Circle in temperatures that can plunge far below zero.
There is no way of getting here by road; we have to use snowmobile or plane. Because of the weather we sometimes cannot travel at all, which is why our supply facility is critical to our operation, says Logistics Centre employee, Pernille Bruland.
As the worlds northernmost mining community, the coal mining firm finds itself completely isolated and has to support its 400-strong staff, who stay onsite for a week at a time. Toyota Material Handling Europe (TMHE) helps them to do this.
Although we seem to have all the space in the world up here by the North Pole, we are limited to how much we can build, which is why we have a storage area with high level racking. We have to work like a small town.
Store Norske uses a fleet of TMHE trucks including a Toyota counterbalanced truck and two BT Reflex reach forklifts. It is important that these forklifts receive regular maintenance, as well as any emergency servicing and repairs that need to be carried out. TMHE is able to supply this service in spite of the freezing operating conditions and challenges presented by the facilitys location.
We have to take care of the trucks for Store Norske. Its quite a simple application but it has to be completely secure. We normally work with two service visits each year and with telephone support if its needed. They use the BT Reflex reach truck in the main storage area and Toyota counterbalanced trucks outside. Of course, if there is a serious problem we will come and fix it. It is so important to keep the trucks working, explains Arne Eivik of TMH Norway, They are standard trucks and although the temperature is way below freezing outside, we can operate normally without any problem.
The total value of the items held in our store is over 300 million krone. Its good to know that the trucks that we depend on are being taken care of, concludes Pernille Bruland.
TMHEs commitment to delivering high quality forklift service solutions allows them to meet the toughest challenges, whether servicing forklifts at the northernmost mine on Earth, or maintaining trucks in exceptionally corrosive conditions. No matter the location, condition or environment, TMHE can provide top quality material handling solutions.
