subject: Benefits Of Bpo Services [print this page] In Business process outsourcing (BPO) service the work process of the company is given to other outside company in which they are expert. BPO services include Accounting, Payroll, HR, Information technology etc. In this whole responsibility of customers is on the BPO company. It helps the company to lessen their cost of operation and increase their productivity. Earlier the Indian companies were very conservative in adopting the other companies for their work process. But now they have transformed a lot by outsourcing the BPO services. BPO services are not only limited to telecom industry but it is also used in the other sectors like Travel and Tourism, Healthcare, Insurance, Consulting etc. In Healthcare Sector BPO service is hire to manage all the different departments like pharmaceuticals, inventory customer loyalty program management etc. The person when travelling wants to have the best travelling experience. The travel industry also wants to give them the best services like sales, customer support, technical work etc. The insurance companies also outsource the BPO services to manage their clients queries. Every sector even the education also requires the BPO services. There are two types of services offered outbound services and inbound services. In outbound services agents make the call to the customers in order to sell their products and services. In inbound call centre services customers call the agent to get their queries resolved.
Below is he list of advantages of the BPO services:
Cost reductions Outsourcing the BPO services helps the company to reduce the cost. Infrastructure, Training, personnel cost is transferred to the BPO company and bring administrative and other costs under control.
Focus on core business- The outsource company will take full responsibility to handle day-to-day back office operations that gives the management to concentrate more on the core business of the company. It helps them to increase the productivity.
Outside expertise- When the company hires the new people they need to be trained. Due to this their cost is increased. But outsourcing the BPO services company is saved from the hassles of recruiting and training personnel. They are already experts so they dont require any training.
Changing customer demands are taken into consideration- Outsourcing theses services helps the company to meet the customers' changing demands. They change their process according to the customers needs.
Increase Revenue - With help of outsourcing BPO services, companies can concentrate on their core business and increase their profits. This also helps them to increase their market share.
