subject: Webinar On what Did You Say-the Art Of Effective Communication By Trainhr [print this page] Description: Sound and effective communication is one of the key aspects for a business to improve its relationship with both employees and customers. This webinar will highlight the importance of proper and professional communication in the organization. It looks at these ways by which communication can be improved:
oImproved productivity;
oBetter customer service;
oProcess and product improvement.
This webinar will define communication and interpersonal skills in the context of an organization. It will show its participants ways by which they can enhance these skills in their interaction with peers, management, customers and suppliers or service providers.
It will cover the seven Cs of effective communication, namely concise, complete, conversational, clear, considerate, confident, and check.
This webinar will impart training on aspects of both verbal and written communication. It will also discuss the importance of internal as well as external communication. This could extend to within the office or across diverse geographies.
By whom: Kathy Coughlin is co-founder and president of Team HR, a consulting firm specializing in providing solutions to organizations human resources challenges. Ms. Coughlin has over 25 years of human resources management experience and has held positions of VP Human Resources and Director of Human Resources for medium-sized organizations of 400 employees to large organizations of over 3000 employees.
Ms. Coughlin provides employee and supervisor training to large and small businesses, the Small Business Development Center, and is a member of the Palm Beach Community College Business & Industry Training Speakers Bureau.
Coughlin earned her M.S in public administration with an emphasis in healthcare administration from State University of New York and has a B.S. in business administration from Rochester Institute of Technology. She currently is a member of the Boca Raton Chamber of Commerce, HR Executive Volunteer Corps for the Center for Nonprofit Excellence, Society for Human Resource Managers (SHRM), and advisor to Palm Beach County for Self-Advocacy for people with disabilities.
