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subject: Friendly Technologies Unveils Innovative Support Center Solution [print this page]

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Friendly

Technologies Unveils Innovative

Support Center Solution

The new Friendly Support Center solution is designed to

efficiently troubleshoot and fix broadband services, reducing support center

costs and increasing subscriber satisfaction.

Friendly Technologies today announced a new offering, the Friendly Support

Center solution, which enables customer support representatives (CSRs) to

shorten the time involved in handling calls and improve subscribers Quality of

Service.

With an intuitive interface designed specifically for the working environment of

support center operators, the Friendly Support Center allows support

representatives to quickly

obtain a comprehensive view of customers broadband connectivity and service

status, helping them effectively troubleshoot Data, VoIP and IPTV services.

The Friendly Support Center is a unique value proposition a solution that was

designed together with experienced support center personnel to best fit the

service call process and shorten call time. It was developed after receiving

extensive input from operators and takes into account the range in support

center workflows, specifically with regard to answering support calls and

troubleshooting.

Weve received a lot of positive feedback from customers for our new Friendly

Support Center solution. We developed the product with a unique, easy to use,

yet sophisticated approach that presents a unified management dashboard for all

types of customers devices, regardless of vendor type, functionality and

services supported, stated Mr. Nir Ezer, Vice President of Sales & Marketing at

Friendly Technologies. The Friendly Support Center solution allows service

providers to manage the deployment of broadband services efficiently, handle

support calls effectively and improve Quality of Experience, thus achieving

increased customer satisfaction and reduced churn.

By using

the Friendly Support Center Solution (also called the Friendly CSR), MTNs

Customer Support Representatives (CSRs) are able to handle larger number of

calls, resolve problems quickly and manage complex services significantly

reducing support costs.

Printec, a

leading telecommunication systems integrator, will be consulting, integrating

and supporting MTN in its implementation of the Friendly's solution.

With the Friendly Support Center, customer support representatives receive a

global view of subscriber information, device connectivity, service status and

performance indicators. The solution supports integration with third party

applications and management platforms, such as CRM systems and billing systems.

By using the Friendly Support Center, service providers are able to

significantly reduce support costs and troubleshoot broadband services more

efficiently.

TR-069,

OMA-DM

About Friendly Technologies

Friendly Technologies provides optimized device

management and customer experience solutions for fixed and mobile operators. Our

Friendly solutions streamline and simplify the entire broadband service life

cycle, enabling operators to gain higher customer satisfaction while reducing

operational costs.

Contact:

Friendly Technologies:

Ms. Edith Grassiani

Marketing coordinator

edith@friendly-tech.com

by: lior

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