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subject: Mtn Cyprus Leverages Friendly Technologies Solutions For Device And Customer Experience Managemen [print this page]

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MTN Cyprus

Leverages Friendly Technologies Solutions for Device and Customer Experience

Management

Friendlys solutions streamline customers provisioning

process and service center workflow, providing an improved customer experience

and reducing MTN Cyprus service costs.

Friendly Technologies, a leading device and home management

solutions provider, announced today that MTN Cyprus Ltd.,

one of the largest telecommunications providers in Cyprus, selected Friendlys

TR-069 ACS platform for managing the entire service life cycle of its Broadband

Data Service.

Friendlys solution enables MTN to remotely

manage and automate broadband service activation, troubleshooting and problem

resolution to make customer interactions easy, efficient and effective.

By using

the Friendly Support Center Solution (also called the Friendly CSR), MTNs

Customer Support Representatives (CSRs) are able to handle larger number of

calls, resolve problems quickly and manage complex services significantly

reducing support costs.

Printec, a

leading telecommunication systems integrator, will be consulting, integrating

and supporting MTN in its implementation of the Friendly's solution.

We are delighted to be working with a leading operator such as MTN

Cyprus, enabling improved time-to-market and

increased subscriber satisfaction, said Nir Ezer, VP Sales & Marketing of

Friendly Technologies. Our close working relationship with MTN, together with

Friendlys customer experience management capabilities, made this project a

great success. We look forward to continue to work together as strategic partner

in our customers success.

About MTN

MTN Cyprus Ltd. is one of the largest

telecommunications providers in Cyprus, offering integrated mobile, fixed and

broadband services. With the biggest, fully-owned retail network among

telecommunications companies in Cyprus, the company has 21 Stores. It is a

member of the MTN Group, a multinational telecommunications group operating in

24 countries in Europe, Africa and Asia and connecting 150 million customers.

OMA-DM

,

TR-069

About

Friendly Technologies

Friendly Technologies provides optimized device

management and customer experience solutions for fixed and mobile operators. Our

Friendly solutions streamline and simplify the entire broadband service life

cycle, enabling operators to gain higher customer satisfaction while reducing

operational costs.

The Friendly Support Center is a unique value proposition a solution that was

designed together with experienced support center personnel to best fit the

service call process and shorten call time.

We are excited about our new alliance with

Grandstream, said Nir Ezer, Vice President of Sales and Marketing at Friendly

Technologies. As a leading device and home management solution provider, we put

a special focus on maintaining a close working relationship with device

manufactures, enabling Friendly to present a unified, open and standards-based

approach for managing IP voice & video services.

Contact:

Friendly Technologies:

Ms. Edith Grassiani

Marketing coordinator

edith@friendly-tech.com

by: lior

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