subject: Multi Resource Scheduling (mrss), Saps Solution For Scheduling And Dispatching [print this page] Whether you are a utility searching to balance complex maintenance tasks, or an enterprise weighing equipment repair against replacement options, finding the best way to manage
assets is a top challenge. Crave InfoTech Field Workforce Management gives your company the power to run at maximum efficiency by providing real-
time, enterprise-wide visibility into current operations and future asset investments. With its proven ability to track vehicle, Job, Employee, Operational costs, Capital costs and
work-flows, Crave InfoTech Field Workforce Management maximize the allocation of resources and asset utilization.
Multi Resource Scheduling (MRS) provides utilities with flexible scheduling options while helping to reduce costs. For
example, utilities can automate the analysis of choosing different crew, timing and routing options, helping dispatchers ensure that field activities meet utility schedule, cost, training and customer satisfaction goals. Additionally, the
application permits utilities to include temporarily move resources from one geographic area to another in normal scheduling procedures. Further, the solution enables utilities to schedule complex activities such as work orders with multiple
tasks performed by multiple crews to complete services as quickly and accurately as possible.
Multi Resource Scheduling (MRS) accepts following SAP objects as
valid demands to be scheduled in SAP
PM/CS Notifications
PM/CS Order
DBM Order
PS Network (from release 610)
cProjects role (planned)
Notification (on CDP basis)
CRM service order (on CDP basis)
Dispatching Scenarios with MRS
Manual Planning
The resource planner manually creates assignments (e.g. via
Drag&Drop) in the MRS Graphical Planning Board
Supported by Alert Monitor
Selected important features
Qualification Matching
Simultaneous Planning of tool resources
Visualization of travel times (only MRS 610)
Display of clocking data (actual data)
Capacitive Planning (only MRS 610)
Teams
Resource selection
Identical to Manual Planning but resource planner can select resources based on different criteria (partner roles, resource
planning node, qualification)
Automatic planning
Several functions support the resource planner
Automatic scheduling based on availability and qualification and partner role
Utilization based automatic scheduling
Intelligent Shifting
Optimization
An optimization engine proposes an optimized schedule (travel times, SLA dates etc.)
Key Functions
1. Qualifications
Usage of Standard HR qualifications possible
New powerful MRS qualification object
2. HR Integration
Display of flexible working time
Creation of HR absences, attendances and substitutions in MRS planning board
Flexible setup of resource planning structure
3. Capacity Management
Work load on group level
Planned and unplanned orders
Employee availability (Planned working time, absences, attendances)
4. Graphical Planning Board
Assignment of Orders resp. Order operations to individual employees or tools
Increase of transparency
Cross-organizational planning possible
5. Optimizer
Optimizer engine creates daily schedule based on cost parameters
6. GIS Integration
Visualization of travel time (only MRS 610)
Display of map
Search for nearest technician
7. Integration with mobile devices
Information of technicians about assignments
Status tracking of assignments
Crave InfoTech is SAP partner and implementing SAP, Field Workforce Management, GIS and geo -
positional applications since 1996. We provide services to our global fortune 500 clientele under one roof. Our vast experience,
high skilled consultants, and proprietary tools allows us to help companies make informed decisions about their business
strategies; whether it is planning an upgrade, global rollout, or taking advantage of the new SAP, Google map service bundles
