subject: 3001 Reference Manual For Avaya Ip Office Maintenance And Troubleshooting Exam [print this page] 3001 exam is also known as Avaya IP Office Maintenance and Troubleshooting exam. This exam is affiliated with ACSS (Avaya Certified Support Specialist) certification program. This exam corresponds to the following certification.
ACSS Avaya Certified Support Specialist SME Communications
Career Prospects
Passing this certification exam will result in earning the title of ACSS and it validates aspirants awareness and expertise in installation process of Avaya IP Office customer solution.
Concept and Objectives
This exam examines candidates abilities and understanding of fundamental tasks involved in Implementation, configuration, administration, and troubleshooting for Avaya IP Office customer solution for an enterprise environment. It also covers the aspects of customization and maintenance of the IP office system and utilization of IP Office advanced applications.
Targeted Audience
Targeted aspirants for this exam are following individuals.
Implementation Specialist
Avaya Associates
Implementation Analyst
Avaya Partners
Resellers involved in IP Office Implementation and Design
3001 Course Outline
Following are topics, which are included and most likely be appearing in exam but are not limited. These are general guidelines please consult Avaya learning center for detailed list of course topics and exam contents.
Description of connection of SIP trunks and VoIP functionality
Identification of requirements for installation of IP Office applications
Explanation of functionality and special features of voice networking and IP Office data
Explanation of Construct call flows this also includes advanced applications
Description of Actions of Database
Text to Speech Actions
Definition of IP Office Small Community Networks functionality
Explanation of UMS Unified Messaging Service
3001 Questionnaire
There will be approximately fifty five to sixty five questions altogether.
Questions will be presenting multiple choices, which require either a single response or multiple answers.
Hot area, build a tree type, or drag and drop are also expected.
Exam contains occasional unscored items.
Passing score is seventy percent or higher marks.
This course is available in English language.
Registration Process
It is a proctored exam. Registration for this exam is available at The Pearson VUE Testing Centers.
3001 Preparation Tips
Following courses are available and recommended training material for the preparation of this exam.
Virtual class room online instructor led training course.
oCourse code 5S00004V
oCourse Title IP Office Advanced Configuration Application Workshop
oCourse Duration 24 hours
Instructor led class room training course offered by Avaya Learning Center. Please contact Avaya for any further information on classes and scheduling.
oCourse code 5S00004I
oCourse Title IP Office Advanced Configuration Application Workshop
oCourse Duration 24 hours
Self paced course, which will provide most up to date knowledge.
oCourse code 5S00001W
oCourse Title IP Office Technical Delta Release 7.0
oCourse Duration 3 hours
oCourse code 4S00003W
oCourse Title IP Office Technical Delta Release 8.0
oCourse Duration 3 hours
Validation Period of Certification
This certificate is valid for three years time span.
