subject: Exam Guide For 3001 Exam [print this page] Avaya IP Office Maintenance and Troubleshooting exam is an authentic exam, which is essential to pass in order to achieve ACSS (Avaya Certified Support Specialist) certification. This exam is associated with the ACSS Avaya Certified Support Specialist SME Communications credential.
Exam code for this exam is 3001 exam or 3001.1 exam.
Objectives of this Exam
This exam provides the essential knowledge, which is necessary to perform following tasks for Avaya IP Office customer solution.
Implementation
Configuration and Optimize,
Customization and maintenance
Troubleshooting
Usage of advances applications
Ideal Aspirants for this Exam
Targeted aspirants for this exam are following individuals.
Implementation Specialist
Avaya Associates
Implementation Analyst
Avaya Partners
Resellers involved in IP Office Implementation and Design
Details of Exam Topics
Following topics are included but not limited. Please consult Avaya learning center for any further information on exam contents.
Diagnostics and Security
Gatekeeper and LAN
Campaigns for Voicemail
Security Management
Functioning of Avaya IP phones
System Alarms
Creation of Users and IP Extensions
Utilization of Contact Store
System Status Application SSA
SIP Terminals Configuration
Web Services
Surveillance
SIP Trunking
UMS
IMAP Service
IP and Voice Networking
Exchange 2007
Utilization of Diagnostic Tools
Voicemail Pro within Small Community
Remote Access and Dial in
SCN Small Community Network
International Support Calls
Meshed Network with IPO
System SD-Card
Advanced Functions of Voicemail Pro
Centralization of Voicemail Pro
Embedded File Management
VoIP Endpoints
IVR and Databases
Details of Exam
Number of questions in exam
oSixty to Sixty five questions
oMay contained unscored items occasionally
Types of questions in exam
oMultiple choices with single response
oMultiple choices with multiple-answers
oFill in the blanks
Time limit for exam
oApproximately ninety minutes
Required passing marks
oSeventy percent marks
Exam type
oProctored
Available Language for Exam
English Language only
Registration Availability for this Exam
Pearson VUE Testing Center
Recommended Preparatory Course for this Exam
Header of Course IP Office Advanced Configuration Application Workshop
It is an online instructor led training course (virtual class room), which is 24 hours long in duration. Course number for accessing is 5S00004V.
Course Title IP Office Advanced Configuration Application Workshop
It is an instructor led class room training course, which is 24 hours long in duration. Course number for accessing is 5S00004I.
Web Based self paced training guides, which contain most up to date information.
Course Title IP Office Technical Delta Release 7.0
It is 3 hours long in duration. Course number for accessing is 5S00001W.
Course Title IP Office Technical Delta Release 8.0
It is 3 hours long in duration. Course number for accessing is 4S00003W.
