subject: Features Of A Voip Phone [print this page] Communication is the single most important facet of any business, be it big or small. Without talking internally as well as externally, a business cannot grow. There has to be a steady contact among the employees for the purpose of internal support, and externally with the customers for the purpose of customer support. Companies spend a lot of money for setting up infrastructure that will provide them with phone systems for the purposes mentioned above. But these days, firms are largely resorting to VoIP phones showing to its cost effectiveness and ease of use.
A VoIP phone system provides a range of inbuilt functions that take your experience to another level.Following are some noticeable ones:
Dial name: Using this feature, a customer (in case of customer service) or an employee (in case of external support) can reach the desired person on the basis of first name or last name. If they know the concerned person they want to talk to, they can simply sort using the name and then directly reach that person.
Dial department: Similar to the above feature, dial department feature on an ip phone allows a person to reach the concerned department. An automated voice announces the extension of all the departments. Based on the department the customer/employee wants to contact, the desired extension can be dialed.
Call forwarding: Calls can be monitored and automatically forwarded to the next available customer service executive in case the dialed line is busy. This enables the firm to carefully manage the caller without keeping them waiting for long.
Screen calls: At times, there are some calls that you know are either not meant for your firm, or for your department. You can screen calls before even picking them up and either transfer them, or reject them totally. At times when the company is in crisis and there are calls pouring in from various news agencies, you can chose to reject them after seeing the numbers theyre coming from!
Trivia on wait: VoIP based telephones also offer an amazing feature of automated response while the customer is waiting! You can record trivia regarding your brand or various products and services, and play them while the customer waits for the customer service executive to come on line.
Apart from offer various inbuilt functions, VoIP phones offer amazing benefits:
Affordable: The monthly rental for VoIP calls is pretty reasonable. Also, with the use of software, you can connect up to 64 phones on a single connection, making a good phone setup from within your office itself. All your employees can be given telephones with an extension number.
Easy to use interface:The interface of VoIP phones is really simple to manage. You might need the help of technicians to acquaint you with the features in an in depth manner. However, you can be on your own after that and can monitor calls, check outgoing calls, choose to accept or reject outgoing calls and much more. Also, if the other caller is calling using an Ip phone, you can even track his location.
