subject: Pointed Arrows That Pierce Correct Parameters To Check While Evaluating An It Automation Tool [print this page] In todays scenario, IT organizations across the globe face the same fundamental problem IT complexity is increasing much faster than IT budgets. IT teams face the challenge of maintaining an ever increasing complex infrastructure of diverse systems and multiple (inter dependent) business critical applications running on desktops, databases, mainframes and servers.
IT operational issues often halt focus on innovation and technology initiatives. IT teams rather spend their resources and bandwidth on things like recurring SLA Violations due to manual errors and have a real tough time sustaining ITIL compliant processes. Ahh that hurts everyone, the IT Manager and the CIO are equally upset over that huh!
Standards operational procedures (SOPs) remain on paper, not really in operation with no easy visibility into compliance and productivity of SOPs. Too high dependency on key skilled resources leads to loathness of the entire process and increased costs as well.
Extreme automation of ANY and EVERY IT task and IT processes altogether seems to be the only smart and feasible way out for meeting business demands consistently without spending a fortune for the same.
An ideal IT process automation approach might be to use a quick fit, flexible solution to automate exactly what is needed for the time being (to check if it really works out) and expand as required. The IT automation solution must provide provisions for accommodating changes in the IT processes (which have been automated) even after automation. That is what makes the automation sustainable and enables IT organizations realize sustained IT automation ROI in the long run.
Something in the wish list for an IT automation project could be a power packed, simple, ZERO PROGRAMMING IT AUTOMATION software a gen-Y tool that would have features like an easy to use interface with a drag and drop process editor. Users must be able to visually create, manage and deploy automated processes easily, quickly and reliably.
The ideal IT automation platform should allow one to easily create point solutions for specific industries or domains. When a solution is implemented for a specific scenario, just for example Oracle Database Maintenance or Identity & Access Management, 60% to 80% of the solution provided to each customer is repetitive. Most part of the solution is re-usable. Thus a template or a packed solution, which readily solves 60% to 80% of the solution, can be created for commonly recurring problems. So, adoption of IT automation tools which enable creation of such point solutions would surely help the IT automation initiatives be agile, smart and get accelerated a great way.
