subject: Understanding Information Quality Management As A Change Programme - Webinar By Itxpertpanel [print this page] This webinar will present in a clear and compelling manner
The need for Information Quality Management to be understood as a Change Management initiative not a project
The need to focus on the System is a fundamental concept in Quality Management and what that means for Information Quality in terms of
Process
Governance
Resourcing
Skills
The fundamentals of Change Management
What makes a successful change?
What are the common pitfalls?
How do ideas take hold in the organization?
Managing Change and Transition in Information Quality
Relating Change and Transition to Information Quality Practitioner methods
Doing it with Data, but Achieving it with Narrative
"Mission Accomplished" and other myths of Information Quality Change
The role of training and skills development in Information Quality change
What an Information Quality leader needs to understand and plan for
These are important considerations that organisations need to have in the forefront of their minds to ensure that Information Quality changes are executed in a manner that is sustained and sustainable in the organization.
Why should you attend: For a variety of reasons ranging from
Government mandates
Customer pressure
Desire for increased profitability
The need to lower costs
The need to avoid expensive cost of failure
Organisations are investing in Information Quality initiatives and technologies. However, as recent headlines evidence, and the experience of firms who have historically purchased tools but still have quality problems, tools are not enough.
Just as the implementation of a CRM strategy is not synonymous with buying a license for a cloud-based CRM software tool but rather requires a re-engineering of the business around identifying and meeting the needs of your customers more effectively than your competitors, so too is Information Quality Management a strategic change which requires organisations to address fundamental structural and process issues to ensure that data can be a trusted asset.
Areas Covered in the Session:
Principles of Information Quality as a Quality System applied to information
Differences between "project", "programme" and "change"
The concept of "Optimising the System" and other fundamental Quality concepts from Deming and others
Fundamentals of Change Management
The Change Equation
Kotter's 8 Step Model for Succesful Change
Change and Transition Management
What is a transition?
Difference between transition and change
The importance of managing transitions
Models of persuasion from 'doing it with data' to 'telling a story'
How this all relates to practitioner methods (e.g. English, Redman, McGilvray and others)
The risk of "Mission Accomplished" - why culture of Continuous Improvement must be a key part of the change
WHO are you doing this for? Understanding the role of the customer and how to identify them.
WHY are you doing this - aligning with strategic priorities in your Change plan
The importance of culture in executing strategy for Information Quality
Who Will Benefit:
CIO
Risk Managers
Compliance Managers
CMO
Data Protection Officer
Data Governance Manager
Information Strategist
Information Manager
MDM Manager
Information Quality Manager
Data Quality Manager
Daragh O Brien is the founder and Managing Director of Castlebridge Associates. He has a degree in Business & Legal Studies from University College Dublin, and is a Fellow of the Irish Computer Society. He has developed and taught courses in Information Quality Management and Data Protection for a number of organisations in Ireland and has provided consulting services across industries as diverse as Health Care, Telecommunications, and Financial Services. Prior to founding Castlebridge Associates Daragh worked for over a decade for a leading Irish Telecommunications company in roles as diverse as Call Centre operations, Single View of Customer Programme management, and Regulatory Compliance and Governance. Daragh is a regular presenter and trainer at conferences in the UK and world wide. Apart from his consulting and education work, Daragh is also an active member of the International Association for Information & Data Quality.
