subject: Using A Gps Tracking System To Optimize Routing [print this page] Companies often wonder if they need a GPS tracking system for their fleet vehicles. Aside from wanting to know which employee is driving which car and how long they are out, it is possible to make sure that each driver is taking the best route. How important is it to find the best route? The newfound efficiency can ensure that companies spend less on gas, consistently arrive on time to various locations, and create an atmosphere of overall customer satisfaction.
Saving on the Cost of Gas
An optimized route is usually the quickest, most efficient way to get from point A to point B. This means that instead of driving all over town attempting to arrive at a set location, a driver can get there as quickly as possible with the least amount of delay. When it comes time to fill up the tank in the fleet vehicle, an optimized route could mean fewer trips to the gas station. Each time a driver takes the roundabout way to get to any location, it means more gas, which in turn means an added cost to the company.
Consistent Arrival and Departure Times
Consistency is the cornerstone of any business involved with taking care of customers. People expect that, whether they are being delivered a package or someone is coming out to perform a service, the company will send someone on time, every time. When a dispatcher has a GPS tracking system to fall back on, he or she can make sure that vehicles are leaving at the right time. The minute a delay occurs, the dispatcher knows that something is wrong and can send someone else out or make the necessary arrangements with the customer.
Overall Customer Satisfaction
In most cases, stellar customer service translates into an increase in a company's revenue. Happy people come back over and over again for the same goods and services. Companies want to do all that they can to keep their customers happy. When drivers are using efficient routes, they are spending less money on fuel. Saving money at the pump means saving customers from a steady increase in costs.
In the same way, a GPS tracking system ensures that drivers leave and arrive at the right time. This means that customers can count on the drivers to be there when promised. There is no need to wait around for a delivery or to have someone come out and look at a situation at the house. Because the vehicles are tracked and the routes are optimized, there is consistency that customers can count on.
