subject: Hosted Predictive Dialer For Call Center Business [print this page] If you are in a call center business then you can find all sort of dialing solution in the market. One of the best dialing solutions available in the market is the hosted predictive dialer or web based predictive dialer. Like local predictive dialer, it has all those features that can enhance the performance of the call center agents. For outbound campaign it can significantly improve the productivity of the call center.
Generally, when an agent manually dials a telephone number it takes somewhere around 20 seconds to dial and another 60 seconds for the contact to answer the call. However, if the same agent uses the call center predictive dialer then the total time spent on making a call is considerably reduced. From this we can determine how predictive dialer can increase productivity of the call center and their agents. It doesnt matter how big or small your call center is using predictive dialer solution can certainly cut your operating costs.
To get started with hosted or web based predictive dialer, you will only need a small amount of investment. Unlike traditional dialers, hosted predictive dialer does not require you to acquire software licenses for each agent. Furthermore, hosted predictive dialing solutions provider offers technical as well as training support with their services. In order for secure data, they also offers dedicated server. They offer all this for a mere monthly fees.
Besides, you can also avail the advantages of various other services such as IVR (interactive voice response) system, ACD (automatic call distribution) system, CRM (customer relationship management) system, call recording, call queuing, etc. by opting web based predictive dialer solution.
One of the great benefits of using such dialer system is that it can make your call center agents virtual. In other sense your agents can be the part of call center even if they are not physically present at the facility. Hosted predictive dialer can enable agents to work from any place, provided that they have internet connection and a headset. As it is a web based solutions, managers can even keep track of the agents productivity. Furthermore, they can instantly get the agents work reports, even if they are travelling.
Lastly, but more importantly, these dialers like every other predictive dialer uses virtual intelligence to filter unproductive calls such as busy tones, fax tones, answering machine, Do Not Call numbers, etc. This can result in reduce of labor wastage up to 75% and ultimately increases the productivity of the call center.
