subject: Business Pbx Striving To Save Every Possible Business Opportunity [print this page] Communication forms the major part of business operations today. This is the bridge that covers the path between the two ends i.e. the business firm and the potential customers. It is the fueling need of the hour to facilitate the flow of communication up and down the business chain in an integrated manner. This is where Business PBX plays a crucial role. This interface binds all the latest call features into one package that is available at quite minimized rates so as to allow micro business firms to have access to all the latest technologies that the large organizations use.
The main aim of business firms employing large communication infrastructure is that simple fact that they do not want to miss out the leads that could convert into potentials. The modern era business phone system prevents any such loss of business opportunity by having a backup for every possible situation. This backup may be in the form of the various features that Small Business PBX possesses. The overall call setting is as follows:
Interactive Voice Response/ Auto Attendant: It is always essential to greet your clients well so that they feel that they are important to you. This feature provides a warm welcome to the caller and guides him through a complete menu that offers a lot of options to clients so that they are directed to the right place within minimum amount of time. This feature is in huge demand these days since automation is becoming an indispensable need. The overhead of calls can be greatly reduced if this IVR feature of business PBX is used in a collaborated way for the use of automated services. When a user calls in, if he wants answer to some automated service, he can simply choose that option and resolve his queries. Only if some manual query or help is required, you can select the option that connects him to the desired department.
Call Hunt/Simultaneous Ringing: This is a system setting that allows your extensions to ring in the order you specify. Call hunt setting allows you to choose the numbers to ring as per the defined priority and business firms can set the number of rings on each number before the call is transferred to the next number in the series. Simultaneous ringing all the extensions to ring at the same time so as to make sure that the call is received from any extension in the series. These features of Hosted PBX services increase the probability of calls getting answered from at least one of the extensions.
Voicemail: If the call goes unanswered, it can be directed to voicemail. This feature allows messages to be stored by conversion of voice to text. So, even when you are in some important meeting and a call is directed to your voicemail, you can answer the query at a later point of time.
These are some of the features of Business PBX that drastically reduce the probability of answering business calls. Along with these benefits, the other benefits include mobility, scalability, reliability and cost-effective calling through Hosted PBX VOIP. So, even the small business firms have the liberty to answer business queries from anywhere, anytime and via any media through collaboration with Unified Communication. So, business organizations looking for a firm start or considerable place in the market can get a unified platform for communication that makes them appear at par with the Fortune 500 even if they are not one amongst them.
