subject: Unified Communication Redefining Your Enterprise Mobility [print this page] Recent webinars held by the high authorities of various call centers have brought about this fact to life that there are a good number of users who feel that customer service is higher priority as compared to the quality of the product or service that is being offered. Now what can be the possible options when it comes to delivering outstanding customer service? Unified Communication seems to be a good one. It is obvious that it is not possible to answer all the business calls as and when they come because the frequency of call varies from time to time. So, business phone system cannot be structured as per the maximum requirements as most of it would otherwise be under-utilized.
Unified Communication is the new niche of communication which establishes a professional business outlook along with every possible attempt to answer every single call. The enterprises are well aware of the fact that a good number of business opportunities can be lost if timely response to business calls is not generated. The overhead of calls is sometimes still hard to manage. What the business organizations are planning to introduce to this new communication era is Hosted PBX services that could make it easy to manage and disburse calls to the desired destination by investing the minimum amount.
Hosted PBX systems come in handy at this point of time. There are a good number of reasons why this system is required. There are 80% of small and medium scale business enterprises covering the US market today and thus, it is essential to make a system that could facilitate the flow of communication to and small the SMBs. The features Virtual PBX that define an upper hand on others are:
Outstanding scalability to perform business activities as per the business demands
Mobility to take business to the next higher level of communication by accessing conversation from anytime, anywhere
Reduced calling benefits introduced through Hosted PBX VOIP
Reliability to get the best communication benefits from the system by offering a secure transfer
Unified Communication combines the benefits of the best available systems with its own thereby offering a hosted unified system that facilitates the following communication benefits:
Anytime, anywhere, any media access to business communication
The power to govern your business decisions round the clock
Presence information to share data and files over the network
Video call conferencing to hold a conference meeting irrespective of where you are
Unified inbox to store all sorts of messages in one place
The ability to blend in all modes of real time and non real time communication
Self Service seems to be the best option for governing conversations. Combining Unified communication with the standard Hosted PBX services seems to be the best option for the delivery of effective communication solutions to clients where they can choose what they have to do from the available options. This serves as a two way benefit since the users will get a better recorded reception through the IVR and the company will face less overhead of calls by making the services automated other than the times when they need some professional to talk to. So, the features of Small Business PBX make it a large business opportunity through the expressive call hunt, call blast, call park, DID, Do not Disturb, etc.
