subject: Searching For The Qualified Call Center Labor Force [print this page] Any call center expert is aware of the fact that the call center is usually formed from the minimally employed workers, for example, people with flex-time schedules like housewives, students, graduates or individuals, who work on a part time conditions. In case the person faces two options, to work in a call center or occupy another position in a different company, there must be a sound reason for a potential employee to select the job in a call center. Most of the times, it is difficult to find such a reason. People whose profession is recruiting hundreds of agents state that a major part of people who work in any call center had to call to temp agencies. When the temp agencies get a signal, they begin to search for potential employees. However, under such circumstances,it is impossible to perform the detailed check of the candidate's skills and competence.
The old-fashioned rules cannot be always applied for the call center site selection. The cost of labor will be constantly changing along with conditions of economy. The best thing that can be done is paying attention to labor force quality and continuity. Labor quality for the call centers implies highly intelligent people with computer and communication skills, as well as professional work ethics. Continuity implies that the work force reserves are full to the required level in order to supply constant steam of the workers.
It is well known that the unemployment rate indicates the quantity of accessible workers as well as growth of the market. In case of high unemployment rates, the opportunity to select from a wide range of potential workers appears; though, it does not always assure the high level of labor quality for the call centers.
A growing work force reserves are really essential for the call centers. Constant stress situations and high rate of turnover are the main reasons for any call center to burn work force reserves fast. A constant supply of the new employees can make the search for the employees a lot easier, in case the efforts of retention of your most qualified employee fail. Labor quality for the call centers usually draws the labor force from housewives, students, senior students, etc. The latter can often be the part-time employees who are not able to share the demographic profile with those who work at full-time job.
