subject: Basic Guide For 642-427 Exam [print this page] Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) exam is referred to its exam code, which is 642-427 exam. This is an essential exam presented by Cisco Credentials for a corresponding certification and Title of (CCNP) Cisco Certified Networking Professional VOICE. It is an upgraded version of its predecessor exam, which was known as 642-731 exam and has been revoked now.
Objectives of 642-427 Exam
Completion of this exam grants expertise and provide ample knowledge of procedures necessary to troubleshoot issues in networking systems, which consist of Cisco Unified Communication System and Solution. This includes triage, tools and resolving issues of dial plan as well as universal call routing techniques
Ideal Candidates for Exam
This exam is specially invented for networking professionals who are working as following job roles.
Technical support professionals
Cisco Unified Communication solution Engineers
Details of Exam Topics
Topics are included but are not limited.
Application of recommended methodology by Cisco, which can be utilized to determine common Unified communications systems issues
Steps that are necessary to recognize a problem according to a defined unified communication system
Discover available tools for troubleshooting
Discover available tools for monitoring
Discover tools accessible for a Unified Communications System for administration and troubleshooting.
Events based Correlation of on-traces and logs
Debugs and output of monitoring tools
Troubleshooting of general registration issues and appropriate solution
Troubleshooting of complex endpoint registration issues and appropriate solution
Troubleshooting of gateway registration issues and appropriate solution
Troubleshooting of call setup issues and appropriate solution
Troubleshooting of intersite call setup issues and appropriate solution
Troubleshooting of issues with intrasite call setup and appropriate solution
Troubleshooting of issues with off-net call setup and appropriate solution
Troubleshooting of issues with database and appropriate solution
Troubleshooting of issues with application and appropriate solution
Troubleshooting of Cisco Extension Mobility issues and appropriate solution
Troubleshooting of Cisco Unified Mobility issues and appropriate solution
Troubleshooting of media resources issue and appropriate solution
Troubleshooting of Music on Hold issue and appropriate solution
Troubleshooting of bridge conferencing problems
Troubleshooting of transcoders issues and appropriate solution
Troubleshooting of MTP issues and appropriate solution
Details of 642-427 Exam
Number of questions
oSixty to seventy questions
Item types for exam
oMultiple choices with single response
oMultiple choices with multiple-answers
oHot Area
oDrag and Drop
oBuild a tree
Time Limit for exam
oNinety minutes long
Requisite Passing marks
oSixty percent marks
Exam Type
oProctored
Available Languages for Exam
Two languages are available for this exam and candidate can pursue anyone according to fluency.
English language
Japanese language
Registration Availability for 642-427 Exam
PearsonVUE Testing Centers
Recommended Preparatory Course for Exam
Following Course is provided by Cisco and a recommended preparatory course for this exam.
Cisco Unified Communication Troubleshooting v8.0 or (TVOICE v8.0)
