subject: Data Entry Outsourcing In A Telemarketing Call Centers [print this page] These days it is very common to outsource work overseas. One of the fields that is particularly of interest is data entry outsourcing. In addition, telemarketing call centers are considered to be another field that utilizes these workers. Other services that they might be hired to help out with include technical support, over dedicated phone lines, order and reservation processing, outgoing calls for telemarketing, clientele, welcome calls, inbound telesales, letters, faxes, live chats, e-mails, complaint handling, cross and up-sales, customer reactivation, and product services. The reason that people from India specifically are targeted for these types of data entry outsourcing and jobs at telemarketing call centers include: they are known for being friendly and hospitable, they often speak English as a second language, and they are willing and able to work for less money than people living in the United States.
The first reason that they are often considered for these types of positions is that people from India have a reputation for treating people with respect and being very warm and hospitable. While these qualities might not necessarily be of importance to data entry outsourcing, telemarketing call centers need people who can avoid hang ups on the other end of the phone line. The fact that people from India are respectful and polite means that they are more likely to keep people on the phone long enough to make a sale or get the information that they need
The fact that they often speak English as a second language is another reason why people from India are recruited to work at these facilities. Their English is often clear enough to understand even over the phone. There are other countries that would like places like the United States to send them workers but they do not have as many English speaking workers. Many people in India speak multiple languages fluently and this gives them an edge if one of their languages allows them to land a job in one of the telemarketing call centers or to serve in a Data entry outsourcing role.
Lastly, they are willing and able to work for less money than people living in the United States. This partly has to do with the fact that the cost of living is lower in India. They are able to get food, housing, and other things for much cheaper prices than is possible in the United States. Some companies take advantage of the fact that Indians will work for low wages and they pay them less money than they can afford to. Other companies pay a better than normally salary or hourly rate and provide an excellent job opportunity. Some of the reasons why people choose to outsource to India include the fact that they are known for being friendly and hospitable, they often speak English as a second language, and they are willing and able to work for less money than people living in the United States.
